Computer Support SpecialistJob Location: Fort Hood, Texas – Onsite Compensation: $60,000 salary and benefits Eligibility/Clearance: Secret Clearance required. US Citizenship Required. This opportunity supports a government contractJob Description: We are looking for an enthusiastic, well-qualified individual to fill the Computer Support Specialist position and to join our team of qualified, diverse individuals. We have an immediate opening for a Computer Support Specialist to join our rapidly growing team. The Computer Support Specialist works with a larger team to ensure customers' computing platforms are correctly configured and optimized for operations. Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems. Works on moderately complex applications. Confers with end users to determine types of hardware and software required. May maintain or utilize telecommunications protocols. Installs new hardware and maintains existing hardware. Trains end users in the use of equipment and software.Responsibilities (include but are not limited to):Provide excellent customer serviceProvide technical support and troubleshooting for computer systems, software, and hardware, including operating system configuration, user account management, and backup and recovery processesInstall, configure, and maintain end-user devices, including desktops, laptops, printers, and scannersPerform hands-on installation, repair, and maintenance for issues that cannot be resolved remotelyEngage with users to assess organizational needs and provide guidance on processes, procedures, and best practicesMaintain clear, professional communication with customers to ensure timely resolution and foster strong working relationshipsEnsure all support activities are performed in compliance with established Service Level Agreements (SLAs)Apply information security principles and adhere to established security policies, protocols, and standardsRequirements:DoD 8570.01 IAT Level II certification (e.g., CompTIA Security+)A DoDM 8140.03 Advanced Level Certification prior to the government-mandated deadline. Acceptable certifications include FITSP-O, GICSP, CASP+, CISA, or SSCPActive Secret security clearanceMinimum of five (5) years of professional IT experience supporting functions aligned with this roleStrong technical proficiency with Windows operating systems, Microsoft Office Suite, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active DirectorySolid understanding of information security principles, best practices, and compliance standardsProven ability to diagnose, troubleshoot, and resolve complex IT issues both remotely and on-siteExcellent communication, customer service, and organizational skillsExperience with ticketing systems and remote support toolsDemonstrated ability to meet and maintain Service Level Agreement (SLA) requirementsEducation: Bachelor's degree in computer science, Cybersecurity, Information Technology, Software Engineering, Information Systems, Computer Engineering, Mathematics, or Engineering, or relevant industry experience may be considered in lieu of a formal degreeATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability