Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a media and entertainment company that develops, produces, and markets entertainment, news, and information. It owns and operates a portfolio of news and entertainment television networks, a motion picture company, television production operations, a television stations group, theme parks, and a suite of Internet-based businesses.
Position: Computer Support Specialist
Location: Stamford, CT 06902
Duration: 4 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: Monday To Friday From 09:00 AM To 05:00 PM
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a media and entertainment company that develops, produces, and markets entertainment, news, and information. It owns and operates a portfolio of news and entertainment television networks, a motion picture company, television production operations, a television stations group, theme parks, and a suite of Internet-based businesses.
Position: Computer Support Specialist
Location: Stamford, CT 06902
Duration: 4 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: Monday To Friday From 09:00 AM To 05:00 PM
Job Description:
- Candidates will need to possess good knowledge of the broadcast industry, have excellent communication skills, and can work calmly under pressure and be able to talk about technical issues around broadcast, IT and networking.
Specific duties include but are not limited to the following:
- The Primary responsibility is maintaining the operational status of client Sports Group's infrastructure and provide 24/7/365 days a year on-site support along with some travel.
- Desktop support, local apps support, troubleshooting issues associated with network, local servers, printers, remote access, and file shares.
- Travel to support on-location broadcast sporting events both domestically and internationally.
- Responsible for the analysis, segmentation, isolation and resolution or implementation of client service needs.
- High level of experience with Apple OS X, Microsoft Windows (desktop/server); Linux/Unix a plus
- Escalate to the appropriate group when the clients' needs are beyond the scope of this position
- Become familiar with each department and their respective applications.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard operating procedures; accurately log all tickets using the defined tracking software.
- Other duties as assigned by the Support Desk Manager.
- Working knowledge of networking concepts: TCP/IP, LAN/WAN, VLANS, DHCP, DNS, Routing, Switching and Firewalls is highly preferred
General Requirements:
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Ability to utilize Microsoft Office for support, reporting and documentation.
- Excellent oral and written communication skills.
- Ability to provide technical support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired.
- Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it.
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise professionalism during stressful situations.
- Ability to think around problems and come up with creative solutions
- Ability to work with or without direct supervision.
- Working knowledge of common operating systems and software applications.
- Valid Driver's license is required
Education/Experience:
- Bachelor's degree (B.A. or B.S.) from a four-year college or university
- 1-3 years related experience or equivalent combination of education and experience.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Stamford, CT |
| Industry | Computer/IT Services |
| Salary | $36–$46 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Administrative Skillsunmatched
- Amusement Parksunmatched
- Analysis Skillsunmatched
- Appleunmatched
- Broadcastingunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Desktop Administrationunmatched
- Diversityunmatched
- Documentationunmatched
- Driver's Licenseunmatched
- Entertainment and Mediaunmatched
- Filmunmatched
- Firewallsunmatched
- Linux Operating Systemunmatched
- Local Area Network (LAN)unmatched
- Mac Operating System X (OS X)unmatched
- Microsoft Officeunmatched
- Microsoft Windows Desktopunmatched
- Multitaskingunmatched
- Network Routingunmatched
- Network Switchingunmatched
- On Site Supportunmatched
- Operating Systemsunmatched
- Presentation/Verbal Skillsunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Remote Accessunmatched
- Software Administrationunmatched
- Sportsunmatched
- Standard Operating Procedures (SOP)unmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Supportunmatched
- Telephone Product Supportunmatched
- Telephone Skillsunmatched
- Television Broadcastingunmatched
- Television Newsunmatched
- Unix Operating Systemsunmatched
- VLAN (Virtual Local Area Network)unmatched
- Wide Area Network (WAN)unmatched
- Willing to Travelunmatched
- Workforce Managementunmatched
- Writing Skillsunmatched
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