Computer Support Tech II - Senior Technology Analyst

RESPONSIBILITIES AND TASKS:

Help Desk / Desktop Support:

•  Maintain & support MS Window desktop computing environment(s) configuration, installation, deployment & maintenance· Maintain & support various end-user software(s) including but not limited to: MS Office, Email, endpoint protection, etc.
• Assist users with adding printers, software, peripheral hardware, etc. as necessary
•  Monitor and ensure all users comply with Case Farms IT Security policies

Network Support:

•  Assist w/ configuration, deployment, triage, & management of both wired & wireless IP network(s) (i.e. Fortinet routers, switches, access points, patch panels, racks, etc.)
•  Troubleshoot, recommend, & correct networking issues as they may arise
•  Network data backups and general server administration
• · Limited MS Active Directory administration & Windows Server support
• Infrastructure Support: [provide assistance with design, deployment, configuration, and overall support of infrastructure at respective location, including but not limited to the following:
•  Exacq Video system(s)
•  S2 Access Control
•  Fortinet phone system
•  Limited MS Email administration
•  Limited Nutanix (compute / storage) administration
•  Limited Cohesity backup administration

Mobile Devices / Video Systems / Other:

•  Assist w/ configuration, triage, & management of mobile devices connecting to Company networks (i.e. smart phones, tablets, etc.) at respective location
•  Assist w/ installation, triage, & support of modem, fax, telephone, etc. wiring at respective location
•  Assist w/ configuration, installation, triage, & support of video technologies (Arecont, Samsung, etc. cameras & Exacq video software systems currently deployed) at respective location
•  Assist w/ configuration, installation, triage, & support of other shop floor IoT systems (i.e. Frick, Marel, Meyn, MARS, JBT, CFS, etc. currently deployed) at respective location
• Preference will be given to individuals with the following exposure / experience(s):· IP Networking (wired & wireless technologies)
•  Fortinet networking components
•  Microsoft Windows Server / Desktop OS MS Server, Active Directory, MS Exchange, etc. administration· Exposure to applications in use at Case Farms (i.e. MS SQL, Sharepoint, Sharefile, Adobe, etc.)
•  Conceptional understanding and experience with endpoint security tools (i.e. EDR, MFA, BitLocker, etc.)
•  Exposure to software applications presently in use at Case Farms (i.e. MS SQL, SharePoint, Cohesity backups, etc.)

REQUIREMENTS:

•  Degree in Computer and/or Information Systems and/or related & 5 years working experience or equivalent combination of both.
•  Experience supporting desktop computing environment(s) & hardware configuration
•  Experience supporting Microsoft Windows server & desktop OS
•  Experience supporting Microsoft Office products· Experience with TCP/IP networking
•  Adequate organizational, time management, & communication skills

PHYSICAL REQUIREMENTS:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, if applicable.

• Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
• May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
• May handle products from 25 degrees to 50 degrees Fahrenheit. 
• May be exposed to noise ranges of 50 db. to 110 db. 
• You must wear and use protective and safety equipment required for the job as directed by the Company. 
• Able to stand for several hours. 
• Work may include lifting (up to 50 lbs.), reaching, bending, pushing boxes on conveyor assembly.

Case Farms is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

Case Farms participates in the E-Verify system and uses tools made available by the federal government to confirm employment eligibility of all team members. People who are offered employment are required to provide documentation proving their employment eligibility, and all offers of employment are contingent upon successful completion of the E-Verify process.