COMPUTER SUPPORT TECH (MN) - 2ND SHIFT

KeyTronic is a team-based, supportive environment where everyone is able to feel encouraged and supported. We provide opportunities for growth through seminars, certifications, on-the-job training, and career advancement. Our team and employees are proud of our product diversity and team environment. We are an international company where you will do something different every day in our fast-paced work environment, but we are always finding ways to create something new and be innovative.

We encourage you to apply for this position if you enjoy being challenged, working in a dynamic work setting, and being a part of a team that creates products that drive our world, while providing an innovative workplace with deep camaraderie, compelling product diversity, and resources to build your career.

KeyTronic provides competitive salaries and benefits including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, PTO, Holidays, Tuition Reimbursement, and 401K. We also have a company provided wellness program because we care about the wellbeing of our employees inside and outside of the workplace. We organize volunteer opportunities, company activities, and all-employee meetings to show we value our employees and the community around us!

Keytronic Oakdale, MN facility is seeking a Computer Support Technician - 2nd Shift who will install, modify, and make minor repairs to microcomputer hardware and software systems and provides technical assistance and training to system users.

ESSENTIAL FUNCTIONS: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Purchase, setup, and installation of Personal Computers, notebooks, handheld devices, telephones and peripheral components.
• Installs or assists in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users premises.
• Loads specified software packages such as operating systems, applications and utility programs into computer.
• Troubleshooting and diagnostics of basic network issues, computers and their associated peripherals.
• Helpdesk support, providing IT services to corporate users.
• Installs patches and upgrades as required
• Help manage cell phone accounts, ordering, setup and troubleshooting cell phone issues.
• Manages hardware and software controls and licenses
• Provides telephone support to clients to include setup and troubleshooting of office phones.

SUPERVISION GIVEN/RECEIVED: Is supervised by the Director of Information Technology or the assigned Network Administrator 2 and has no direct supervisory responsibilities.

PHYSICAL DEMANDS: The employee is regularly required to sit; use hands and fingers, handle or feel objects, talk, hear, and see. The employee must occasionally lift and/or move up to 25 pounds, stand, walk, climb, balance, stoop, kneel, crouch, crawl, or reach with hands and arms. The employee will regularly multi-task between projects, be required to move throughout the office building, and effectively communicate.

WORK ENVIRONMENT: The environment is fast-paced; time pressured, and requires accuracy. The normal environment is quiet and typical of an open cubical setting with some areas that may be louder at times. The employee may also work near moving mechanical parts and be exposed to fumes or airborne particles.

The statements on this job description are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required by all incumbents, and all job descriptions are subject to change to accommodate business necessity. In support of KeyTronics goals some incumbents may perform other duties as assigned. In addition, all KeyTronic employees are expected to:

• Promote teamwork and cooperative effort
• Help train and give guidance to other KeyTronic employees
• Maintain a clean, safe, and unobstructed work area
• Provide customers with the highest quality of products and service
• Understand and apply appropriate quality improvement processes

KeyTronic is an EOE/M/W/VET/Disabilities employer.

MINIMUM QUALIFICATIONS:

• Associate's degree in business, computer science, or some related computer oriented field, and two years of computer hardware and software support experience; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business and professional journals, and technical procedures.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, supervisors, and employees.
• Ability to apply mathematical concepts to routine tasks.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to operate a computer and use word processing, spreadsheet, and database software.
• Knowledge of network cards, jumpers, interrupt levels, board addresses; PC hardware; network software; and how they interrelate.
• Knowledge of networks, protocols, network topology, and how packets are transferred.

PREFERRED QUALIFICATIONS:

• Ability to read, write, and speak Spanish, Vietnamese, and/or Chinese.