Computer Support Technician

Title: Computer Support (Infrastructure Engineer)

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Pay Rate: $27 per hour

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Location: Ankeny, IA, 50023

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Duration: 12 months

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Type – W2 contract (No C2C)

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** Visa sponsorship is not available, now or in the near future, for this position**

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NOTES:

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1st shift (7am – 3:30pm with flex start am) with minimal overtime

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50% desk work and 50% shop floor

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Use of Deere Gator to get around the facility

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Metatarsals are required on the first day

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Business casual dress code

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Candidates must be able to lift up to 25 lbs

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This team supports a warehouse in Altoona and a lab in Ames in addition to their home base in Ankeny. The candidate will to drive to those locations on occasion (15- 30 mins one away), frequency is on an as-needed basis.

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Computer Support Technician

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John Deere Des Moines Works | Ankeny, IA

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Looking to build your IT career in a hands-on environment? Join a team that supports the technology powering a large manufacturing operation, warehouses, and a test lab. You'll work with everything from computers and printers to scanners, networks, automation, and emerging AI tools.

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What You'll Do

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• Deploy, configure, and support PCs, printers, scanners, and network equipment

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• Troubleshoot hardware, software, and connectivity issues

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• Manage support requests through ServiceNow

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• Assist with IT projects, upgrades, and technology rollouts

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• Maintain asset inventory and equipment records

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• Support printer maintenance and asset disposal

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• Identify opportunities to improve processes and user experience

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What We're Looking For

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• Knowledge of computer hardware, software, and networking fundamentals

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• Strong troubleshooting and customer service skills

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• Experience with Microsoft Office and standard business applications

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• Understanding of basic cybersecurity concepts

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• 1+ year of IT experience preferred (recent graduates encouraged to apply)

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• Familiarity with AI tools such as Microsoft Copilot or ChatGPT is a plus

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• Exposure to scripting or automation (PowerShell, Python, VBA, etc.) is a plus

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Education

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• IT-related degree or equivalent experience

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• High school diploma or equivalent

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Why Join Us?

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• Hands-on experience in a manufacturing environment

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• Exposure to enterprise technologies, automation, and AI

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• A mix of daily support work and impactful projects

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• Opportunities to learn, grow, and make a difference from day one