Communication Skills, Computer Hardware, Computer Maintenance, Computer Software, Computer Systems, Corporate Compliance, Corporate Policies, Corrective Action, Customer Support/Service, File Maintenance, Hand Tools, Hardware Installation, Hardware Quality Assurance, High Tech Industry, Housekeeping/Cleaning, Identify Issues, Lift/Move 50 Pounds, Manual Dexterity, Manufacturing Software, Network Cable, Network Configuration Management, Office Equipment, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Reporting Skills, Software Administration, Soldering, Spreadsheets, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Word Processors, Writing Skills
Job Title: Computer Support Technician II
Reports to: IT Manager
Required Education: High School
Experience Required:
- One to three years previous computing technology experience, preferably with a PC and TCP/IP Networking.
- A pleasant demeanor is a must, since the position has a high degree of personnel contact in sometimes-difficult situations.
- The position also requires good written and verbal communication skills with the ability to communicate information
tactfully.
- Detailed hardware and software configuration and troubleshooting skills with respect to desktop/laptop computers and
printers are required.
- Candidate must be very resourceful and have excellent customer service skills. Must be able to learn quickly and be capable
of performing assigned tasks with minimal supervision.
Description of Position:
- Inventory, document and inspect various hardware and software computer systems.
- Assure compliance with Company IT policies and procedures.
- Identify areas of non-compliance and recommend corrective action.
- Troubleshoots hardware (systems as well peripherals) and software (Operating systems and applications) for operation (not
to include servers).
- Inventory all new equipment, annotate in company records and send in paperwork (warranty, etc.).
- Install and test hardware and software on company computers.
- Deploy new computers and assist with moves to new locations
- Must be able to lift up to 50lbs
- Clean and maintain computers, printers and other office equipment, etc.
- Understand and use word processors, spreadsheets and various other applications.
- Research, order and track parts.
- Maintain logs and files. Prepare and submit related reports to supervisors.
- Familiar with installation of network cable, RJ45 and RJ11 connections preferred
- Ability to read and create network diagrams, etc.
- Very familiar with hand tools and there safe use.
- Soldering and crimping procedures preferred
- Directly support manufacturing software and initiatives.
- Directly support internal phone system and users.
- Assist with report writing.
- Perform related duties as required
Directly support manufacturing software and initiatives.
- Directly support internal phone system and users.
- Assist with report writing.
- Perform related duties as required.
Physical Demands:
Seeing: Required
Speaking: Required
Hearing: Required
Standing: Frequently
Walking: Often
Sitting: Frequently
Lifting: Often, up to 50-pounds
Carrying: Occasionally, up to 25-pounds
Pushing: Occasionally
Pulling: Occasionally
Climbing: Occasionally
Balancing: Occasionally
Bending: Frequently
Twisting: Frequently
Reaching: Frequently
Grasping/Handling: Frequently, for dexterity, fine finger handling
Stooping/Crouching: Often
Kneeling: Frequently
Crawling: Rarely
Environmental Conditions:
Inside: 90% Outside:10%
K
Knight's Enterprises LLC