Computer Support Technician (Part Time)

City of SuffolkVA

Suffolk, VA

JOB DETAILS
SALARY
$27.27–$42.89 Per Hour
SKILLS
Cancer, Community and Social Services, Compensation and Benefits, Computer Networks, Computer Operations, Computer Science, Computer Skills, Computer Software, Computer Systems, Credit Union, Customer Support/Service, Desktop Administration, Desktop PC, Diversity, Document Scanners, Driver's License, Electrical Wiring, Employee Benefits, Equipment Maintenance/Repair, Hardware Repair, Health Insurance, Healthcare Reimbursement, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Insurance, Laptop PC, Life Insurance, Lift/Move 40 Pounds, Microsoft Product Family, Microsoft Windows Operating System, Network Administration/Management, PC (Personal Computer) Systems, PC Software, Peripheral Hardware, Printers, Purchase Orders, Software Administration, Software Configuration Management, Software Installation, System Operations, Systems Administration/Management, Technical Support, VPN (Virtual Private Network), Wireless Communications, Worker's Compensation
LOCATION
Suffolk, VA
POSTED
3 days ago

Computer Support Technician (Part Time)

Salary

$27.27 - $42.89 Hourly

Location

City Hall, 442 W. Washington Street, Suffolk, VA

Job Type

Part Time

Job Number

04596

Department

INFORMATION TECHNOLOGY

Opening Date

07/17/2026

Closing Date

7/26/2026 11:59 PM Eastern

  • Description
  • Benefits
  • Questions

Description

Under general supervision, performs specialized and technical work diagnosing and repairing personal computer equipment and software for assigned City department. Work involves ensuring computer equipment and software is running properly, repairing and troubleshooting, and installing software on new computers and other endpoint devices. Work is performed in accordance with detailed instructions and established routines; however, the employee is required to be alert to apparent irregularities in the data and to notify appropriate personnel of such irregularities. Employee must exercise tact and courtesy in frequent contact with system users, and employ initiative and independent judgment in completing assigned tasks.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions

  • Demonstrated ability to deliver excellent customer service to both community members and staff with diverse backgrounds and needs
  • Experience imaging Windows devices
  • Basic proficiency with Intune device management
  • Experience using BeyondTrust Remote Support tool
  • Experienced in troubleshooting desktops computers, laptops, printers and scanners
  • Working knowledge of Microsoft software configuration, and troubleshooting
  • Basic network troubleshooting skills required (Wireless, VPN)
  • Performs other related duties as required.

Required Qualifications

Associates degree in computer science or information systems, and 1 to 2 years of experience in computer system operation; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid drivers license.

Supplemental Information

  • Knowledge of the operation of an computer and all its peripheral equipment.
  • Knowledge of the diagnosing and repairing various types of personal computer equipment and system application software.
  • Knowledge of modern office practices and procedures.
  • Ability to detect and correct system and program failures.
  • Ability to understand and follow complex oral and written instructions.
  • Ability to prepare clear and concise instructions, and convey them orally and in writing.
  • Ability to establish and maintain effective working relationships as necessitated by work assignments.
  • Ability to read a variety of reports and records, purchase orders, computer manuals, wiring diagrams, etc. Requires the ability to prepare a variety of forms, etc., using proper format.
  • Experience with computer refresh processes (imaging, deployment)
  • Strong documentation skills for IT procedures and issue resolution
  • Familiarity with the KACE ticketing system for IT support requests
  • Ability to follow detailed instructions and established routines
  • Ability to exercise independent judgment in frequent interactions with system users
  • Ability to exert up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly, to lift, carry, push, pull, or move objects.

Seasonal Employees- No Benefits

Part-time Employees - Sick Leave (See below)

Full Time Employees are eligible for the following benefits;

Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members

Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.

Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.

Paid Time Off (PTO)

Yearly earnings

120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)

Sick Leave

Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.

Personal Leave

All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.

Health Insurance

Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.

Supplemental Insurances

Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.

Employer Sponsored Short Term and Long Term Disability

Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.

Flexible Spending Accounts

Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.

Life Insurance

The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.

Optional Life Insurance

Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.

Family and Medical Leave Act (FMLA)

12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.

Funeral Leave

24 hours of paid leave of absence in case of death in immediate family.

Holidays

Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.

Jury Duty

Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.

457 Deferred Compensation, ROTH IRA, Traditional IRA

Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.

Employee Assistance Program

Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.

Workers Compensation

Should an employee have an on the job injury, he/she could be eligible for Workmens Compensation Benefits, except in cases of willful neglect.

Pay Days

Employees will be paid on the 15th and last working day of each month.

Credit Union

A Suffolk Credit Union is available to employees.

Legal Services

Employees may prepay for access to legal assistance.

Notary Public Services

Services available in the Human Resources Department.

Alternative Work Schedule

For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.

01

Do you have a valid drivers license?

  • Yes
  • No

02

Which of the following reflects your highest level of education ?

  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • Doctorate Degree
  • No Degree
  • Some college
  • High school diploma or GED

03

Which best describes your experience performing Tier 1 Help Desk functions, technical work diagnosing, repairing and troubleshooting computer equipment and software, as well as installing user software on new computers and the network?

  • None
  • Less than 1 year
  • 1-2 years
  • 3-4 years
  • 5-7 years
  • 8 years or more

Required Question

Employer City of Suffolk

Address 442 W. Washington Street, Suite 1044

Suffolk, Virginia, 23434

Phone 7575144110

Website http://www.suffolkva.us

About the Company

C

City of SuffolkVA