Computer Systems, Computer Workstations, Corrective Action, Customer Support/Service, Desktop Administration, Desktop PC, Device Drivers, Encryption Software, Hardware Administration, Identify Issues, Laptop PC, Legal, Loan Funding, Mac Operating System, Maintain Compliance, Manufacturing Data Management, Metrics, Microsoft Windows Device Drivers, Microsoft Windows Operating System, Operational Support, Peripheral Hardware, Problem Solving Skills, Root Cause Analysis, Security Compliance, Security Monitoring, ServiceNow, Software Administration, Software Configuration Management, Software Patches, Student Loans, Systems Administration/Management, Testing, User Interface/Experience (UI/UX), iOS
DMust Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
- Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Working knowledge of enterprise Ticketing tool like ServiceNow
- Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions.
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
- L2 Workstations operational support
- Monitor and report on User experience.
- Report on Workstation image deployments and patch compliance metrics
Salary Range $60,000-$65,000 years
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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Tata Consultancy Services Ltd