Computing Technology Specialist

Join our Team at Portland Community College

Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.

Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu.

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

The Cascade IT Team has a full-time Computing Technology Specialist position available. This position has a work schedule of Monday - Friday 8am-5pm. The primary work location will be at PCC''s Downtown Center building but the person in this position will also work at PCC''s Cascade campus.

A Computing Technology Specialist provides end-user technology support in a complex network environment. They are responsible for maintenance, troubleshooting, diagnosis, and repair of computer hardware, operating systems, devices, and software as part of a collaborative technical support team.

See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/computing-technology-specialist/

What You'll Do and Who We Are Looking For

Typical Duties and Responsibilities

• Installs, configures, maintains, and supports a diverse set of work station operating systems, client/server, and local applications on computers, laptops and hand-held devices, printers, and associated peripherals. Creates and implements automation for configuring and installing software and operating systems.
• Analyzes and resolves hardware, software and network issues, repairs user workstations, modifies configurations, replaces faulty components and rebuilds complete systems on a variety of platforms. Uses complex software tools for managing large groups of computers.
• Documents and updates work progress and problem resolution in technical support database. Follows complex written instructions. May create technical documentation and procedures for team use.
• Provides technical support to customers in a professional manner and maintains goodwill, cooperation, and productive relationships.
• Works closely with network and server administration teams to create and support district-wide computer configurations and to troubleshoot service interruptions.
• Responsible for installing, maintaining, and troubleshooting specialized departmental software.
• Maintains up-to-date computer skills and stays current with developments in computer related technologies. Attends training events as required. Researches and discovers technical solutions.
• May attend and participate in district-wide, campus-wide, and departmental meetings and committees to discuss computer-related issues.

Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Success Criteria:

These qualifications, skills, and abilities are critical for success in this position.

Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

• Experience supporting PCs, Macs, and other devices and the associated software applications.
• Ability to work with students, staff, faculty, vendors, and others to assist with using technology devices and software, resolve technology issues and challenges, and assist with technology projects.
• Demonstrated knowledge of management tools (KACE, Jamf, Trellix, Deep Freeze, BeyondTrust, Ghost Solution Suite, Active Directory, etc.) for supporting and automating processes for PCs and Macs.
• Experience creating and updating technical documentation for IT teams as well as procedure guides and reference materials for users.
• Understanding of various IT teams and how they work together. Has local area network familiarity, information security knowledge, and advanced troubleshooting skills.
• Experience maintaining technology skills and keeping current on new techniques, procedures, and tools.
• Experience with project management and working on project teams comprised of users and IT staff to implement new and updated systems.

Minimum Qualifications

• High School diploma or equivalent. Associate's degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis. Two years of work experience with computing systems is also required.
• Must possess knowledge of current personal computer hardware, operating systems, client/server, and network technologies, including printers and peripheral devices such as scanners, PDAs, and special needs equipment. Ability to install and configure a wide variety of software applications. The above-mentioned qualifications could be demonstrated by possessing one or more of the following certifications:
• A+
• Net+
• Microsoft related

Ability to:

Effectively and clearly communicate verbally and in writing; read, understand, and follow complicated technical documentation, procedures, and instructions; multi-task and effectively use time management skills; use critical thinking skills to analyze, troubleshoot, diagnose, and repair computer problems in a complex networked environment; plan, organize, and document complex technical work; configure systems for consistency with institutional policies and procedures; effectively prioritize work requests and work occasional long hours; collaborate and work effectively in a team environment; provide effective and responsive service to departmental customers; and provide own transportation to various sites throughout the district.

Work Environment and Physical Requirements

Work pressure and interruptions occur on an ongoing basis, due to competing priorities and deadlines. Physical and ergonomic environments change often. Must be able to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks, in closets, or in other confined areas. Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required. Work requires occasional periods of sustained effort and crawling under desks and confined spaces to install/uninstall and/or move equipment across campus. Must be able to interact professionally with distraught or reactive individuals.

Why You'll Love Working Here

The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you'll enjoy:

• A collaborative and inspiring campus community

• Opportunities for learning and professional development

Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward.

Position Grade

Classified 22 (A)

Employment Type

Full time

Total Rewards Package / What We Offer

There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy:

• Comprehensive benefit package
• Oregon PERS contribution
• Tax deferred annuity program and a deferred compensation program
• Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
• Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
• Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement

o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)

o 1 day of sick leave per month

o 12 paid holidays

o PCC Winter Break (when College is Closed)

o 24 hours of personal leave per year

More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email PCCBenefits@pcc.edu if you have any questions.

How We Determine Initial Salary Placement

The first two steps of the range are: $64,735 and $66,678 per year. Higher salary placement may be available based on qualifications, experience and internal equity.

Oregon Veterans' Preference in Public Employment

Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

• Veterans: DD214

• Disabled Veterans: DD214 and Letter from the Department of VA

Notice of the Availability of the Annual Security Report

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check

Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.

Contact PCC at pccjobs@pcc.edu if you have questions