Concessions Manager - United Center

Levy Sector

Salary: 70,000 - 80,000

Other Forms of Compensation:

Pay Grade: 12

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Position Summary

The Concessions Manager is responsible for leading high volume concessions operations at the United Center, ensuring exceptional guest service, operational efficiency, and financial accountability. This role supervises hourly team members, including union employees, and works closely with culinary, purchasing, warehouse, premium, and operations teams to deliver outstanding food and beverage experiences during sporting events, concerts, and special events.

Key Responsibilities

• Lead, coach, and develop hourly and union team members.
• Conduct pre-shift meetings and oversee event-day operations.
• Ensure all concession locations are staffed, stocked, and event-ready.
• Maintain service standards and resolve guest concerns.
• Partner with culinary and purchasing teams to manage inventory, requisitions, and product transfers.
• Oversee cash handling, POS systems, payroll verification, gratuities, and loss prevention processes.
• Manage monthly inventory counts, waste reporting, and financial controls.
• Ensure compliance with food safety, alcohol service, PCI, and workplace safety requirements.
• Coordinate staffing schedules based on event forecasts.
• Support team member recruitment, onboarding, training, and performance management.
• Manage NPO and subcontractor relationships, ensuring compliance and proper documentation.
• Complete operational walks, safety inspections, incident reporting, and required administrative tasks.
• Support premium operations and other Levy departments as needed.

Qualifications

• 2+ years of food and beverage operations management experience.
• Experience leading large hourly teams; union workforce experience preferred.
• Bachelor's degree in Hospitality Management or related field preferred.
• Strong leadership, communication, and problem-solving skills.
• Proficiency with Microsoft Office, POS systems, and payroll/timekeeping platforms.
• Passion for hospitality and delivering exceptional guest experiences.
• Ability to work flexible hours, including nights, weekends, and holidays.

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Meals Provided
• Parking
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acccommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.