Job Description: Concierge
Supervisory Responsibilities:
At Sodalis Senior Living, our Concierge is responsible for providing excellent hospitality as they are the first impression for all visitors into the Sodalis community. The Concierge will be greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts.
Essential Duties:
• Answers incoming telephone calls, determining the purpose of the call and directs the call to appropriate personnel or department.
• Takes and delivers phone messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the Community and provides callers with address, directions, and other information.
• Welcomes all on-site family members and visitors including vendors, clients, and job candidates, determines nature of business and announces visitors to appropriate personnel.
• Performs administrative support functions such as typing, filing, and photocopying to meet the needs of the Community.
• Assists with the completion of orientation and training requirements as outlined by state regulations and Sodalis policies and procedures.
• Operates personal computer and standard office equipment including photo copier, fax machine, multi-line phone, etc.
• Receives sorts and distributes mail as needed.
• Assists other departments as needed including Marketing, Dining Services, Activities, etc.
• Assists with other duties as assigned.
• Demonstrates an understanding of compliance and ethics program policies and procedures.
• Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
• Maintains appropriate degree of confidentiality.
• Performs other duties as assigned and which relate to the success of Sodalis and the Care, Comfort, and Happiness of our residents.
Qualifications:
• High school diploma or general education degree (GED); or two to three months related experience and/or training; or equivalent combination of education and experience.
• A general understanding of clerical office functions and strong organizational skills required. Strong data entry skills and basic computer skills.
• Must have an excellent working knowledge of all Microsoft Office products.
• Ability to work efficiently in a fast- paced, multi-tasking, deadline-driven environment.
• Excellent follow-up and communication skills.
Mission Statement and Core Values:
Sodalis Senior Living is committed to “Making a difference in the lives of our residents, their loved ones and our colleagues every day.” Our core values describe who we are and define how we live.
1. Service – “It’s not about me” a. Answer the needs of another.
2. Integrity – “We do what is right, not what is easy” a. Never compromise your integrity
3. Dignity – “We honor & value the worth of people” a. Treat people the way you want to be treated
4. Excellence – “We always give our best” a. Doing your best to serve our residents, their loved ones, and our colleagues.
5. Teamwork – “We succeed together” a. We are a team because we respect, trust and care for one another.
Line of Authority:
The Concierge reports to the Executive Director.