Concierge

Position Summary

Qualifications

• Must have high school diploma or equivalent
• Must be proficient with Microsoft Office (Word and Excel)
• Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)

Primary Job Responsibilities

Greeter Duties

• Demonstrates excellent customer service , including telephone etiquette skills
• Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
• Creates and maintains a positive atmosphere of warmth and hospitality
• Interacts with all individuals professionally and courteously
• Directs concerns from individuals to appropriate manager
• Screens visitors entering the community
• Assists with keeping front lobby and workrooms neat, clean and presentable
• Closely observes lobby activity and reports unauthorized visitors or concerns
• Keeps front lobby entrance flowing and welcoming
• Keeps bell cart clean and polishes weekly

Administrative Duties

• Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
• Receives, sorts and distributes mail
• Delivers packages to appropriate person/department following community policy
• Makes accurate, timely entries into Events Log
• Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)
• Enters resident maintenance requests in TELs system
• Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
• Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)

Sales / Marketing Support

• Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
• Communicates with sales team and back up sales team so inquiry calls are handled timely
• Assists with Electronic Heath Record (EHR) system as requested

Additional Requirements

• Must enjoy serving seniors
• Must demonstrate excellent customer service and hospitality
• Must have good telephone etiquette
• Must demonstrate trustworthiness and dependability
• Must work efficiently and effectively with little to no supervision
• Must demonstrate effective communication skills
• Must work efficiently with frequent interruptions
• Must be able to multi task
• Must be able to meet deadlines
• Must be cheerful and positive
• Must be responsive to resident requests
• Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training

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