Description:
The Concierge / Bartender at the Timber is a point of contact for guests throughout their stay and combines concierge and guest service responsibilities with bartending in a low-volume lounge. The Timber is a boutique hotel in Gatlinburg, TN.
Guaranteed free parking on-site
Mid-Afternoon shift to close (9pm)
This position is based in the lounge, lobby, and guest-facing areas of The Timber at Holly Branch. This position is responsible for welcoming guests and assisting with check-in, responding to guest requests and concerns in a timely manner, serving as a local guide and ambassador for the property, maintaining the cleanliness of the lounge. The hotel’s on-site lounge, Stillhouse, offers beverage service at a low volume of business. and preparing and serving beverages in accordance with all alcohol service requirements.
Key Concierge & Bartending Responsibilities
Guest Service & Hospitality
- Act as an ambassador for the hotel, creating a positive and welcoming environment for every guest and visitor.
- Welcome arriving guests and assist with check-in and check-out procedures.
- Respond to guest concerns promptly and courteously, and follow through until the concern is resolved.
- Respond to guest requests for amenities and deliver requested items to guest rooms in a timely manner.
- Act as a local guide, providing recommendations for activities, restaurants, hiking, attractions, and area events.
- Maintain working knowledge of property-specific information, including on-site events, lounge service hours, breakfast hours, and check-in and check-out times.
- Answer phones, respond to guest inquiries, and direct calls appropriately.
- Assist guests with directions, reservations, luggage, and general service requests.
- Anticipate guest needs and accommodate special requests to ensure guest satisfaction.
- Monitor the lobby, lounge, and common areas to ensure a positive guest experience.
Communication & Coordination
- Communicate housekeeping and maintenance issues to the Operations Manager to help facilitate a quick resolution.
- Communicate and special accommodations to Guest Services in a timely manner to help facilitate guest needs and concerns.
- Document guest requests, incidents, and follow-up items in accordance with property procedures.
- Communicate to the Hospitality Manager food & beverage concerns resolve guest requests.
- Provide an end of shift report with any outstanding guest needs that need to be addressed.
Bar & Lounge Operations
- Maintain the cleanliness, organization, and presentation of the lounge and adjoining common areas throughout the shift.
- Prepare and serve alcoholic and non-alcoholic beverages in a low-volume lounge setting.
- Enter beverage orders in the point-of-sale system; check guest IDs for legal drinking age.
- Set up and maintain the bar, including glassware, garnishes, and chilled beverages.
- Maintain cleanliness, organization, and security of bar and storage areas.
- Manage bar inventory and properly store perishable items.
- Complete closing paperwork, cash handling, and follow opening/closing checklists.
- Follow all alcohol service laws, safety standards, and company policies, including refusing service when appropriate.
Professional Standards & Team Responsibilities
- Maintain professional appearance, behavior, posture, and hygiene.
- Follow required uniform guidelines established.
- Attend required staff, safety, and training meetings.
- Perform other duties as assigned to support team and overall guest needs.
Requirements:
- High School Diploma or GED equivalent (preferred).
- 1 year previous bartending experience (required).
- Previous hotel front desk, concierge, or guest services experience (preferred).
- Must be at least 18 years old (required).
- Current valid ABC license, or willing to obtain within 7 days of employment (required).
- Current valid ServSafe certification, or willing to obtain within 30 days of employment (required).
Knowledge/Skills/Abilities:
- Good verbal communication skills.
- Ability to read, write and speak the English language fluently to interact with guests, the public and other team members.
- Working knowledge of the Gatlinburg area, including attractions, dining, and outdoor recreation, or the ability to learn it quickly.
- Ability to work independently with minimal direct supervision.
- Basic computer skills, including point-of-sale and property management systems.
- Ability to work under pressure.
- Interpersonal skills to provide overall customer satisfaction.
- Ability to work weekends, evenings, and holidays.