• Detroit, Michigan
    12 days ago

    Job Description

    The Concierge drives hospitality within the Rock Family of Companies and serves as the first point of contact for all guests and team members. Concierges are responsible for creating a welcoming environment and supporting related business areas. 

     

    About the role 

    • Create an engaging, first-rate environment in Rock Family of Companies spaces by greeting and assisting visitors, vendors, tenants and team members at welcome desks

    • Troubleshoot issues and answer questions as they arise at welcome desks with a positive attitude and solution-focused mindset, ensuring all clients receive exceptional treatment and any concerns are resolved

    • Process guest and candidate registrations from team members and recruiters to provide amazing visitor and candidate experiences and to ensure proper execution of relevant security measures

    • Answer incoming phone calls with a sense of urgency and obtain all pertinent information

    • Provide frontline badging support at welcome desks by administering and performing basic troubleshooting for visitor, vendor and temporary badges

    • Serve as an expert of the local community by constantly researching local events, businesses and other opportunities to experience and engage with the community

    • Assist with light data entry and other administrative tasks when necessary

    • Recognize and report suspicious behavior and activity in or near company properties

     

    About you 

    Minimum Qualifications

    • Availability to work flexibly, including evening shifts

    Preferred Qualifications

    • 1 year of client service, business administration or hospitality experience

    • Proficiency in the Microsoft Office suite

     

    What you’ll get 

    Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

     

    About us 

    Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

     

    This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at 

    Careers@Rocket.com

    .

    Numbers & Facts

    LocationDetroit, Michigan
    IndustryBanking
    Company Size1,500 to 1,999 employees
    Year Founded2002
    Websitehttp://www.myrocketcareer.com

    About Company

    Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. How Our Culture Gives Us Our Edge Typical companies have mission statements. We have ISMs – the 20 philosophies that give us our competitive edge for success and drive our unique culture. We introduce these philosophies to everyone on day one because they are the core principles that guide our decision-making. Our team members aren’t just empowered by opportunity, they’re given all the resources and support needed to deliver innovative solutions. How We Support The Community Since inception, we’ve been dedicated to investing in the cities and organizations that Rocket Companies® calls home – extending from Detroit to Cleveland, Charlotte, Phoenix and Windsor –and this list continues to grow. We maintain a For More Than Profit VisionSM, which is a new generation of doing business that keeps people at the forefront, not numbers. We believe there is a way to do business that creates opportunity for all, and we have a passion for investing in people and communities. Since 2010, our team has volunteered 385,000 hours in Detroit and 723,000 hours nationwide. How We Stay Connected Rocket Companies® is part of a larger group of businesses all invested in and connected by Founder and Chairman Dan Gilbert. This group is known by our team members as the Rock Family of Companies – a diverse collection of companies all obsessed with finding a better way, united by a common purpose to challenge the status quo. It's our mission to find unique solutions for our clients. How Our Culture Gives Us Our Edge Typical companies have mission statements. We have ISMs – the 20 philosophies that give us our competitive edge for success and drive our unique culture. We introduce these philosophies to everyone on day one because they are the core principles that guide our decision-making. Our team members aren’t just empowered by opportunity, they’re given all the resources and support needed to deliver innovative solutions. How We Support The Community Since inception, we’ve been dedicated to investing in the cities and organizations that Rocket Companies® calls home – extending from Detroit to Cleveland, Charlotte, Phoenix and Windsor –and this list continues to grow. We maintain a For More Than Profit VisionSM, which is a new generation of doing business that keeps people at the forefront, not numbers. We believe there is a way to do business that creates opportunity for all, and we have a passion for investing in people and communities. Since 2010, our team has volunteered 385,000 hours in Detroit and 723,000 hours nationwide. How We Stay Connected Rocket Companies® is part of a larger group of businesses all invested in and connected by Founder and Chairman Dan Gilbert. This group is known by our team members as the Rock Family of Companies – a diverse collection of companies all obsessed with finding a better way, united by a common purpose to challenge the status quo. It's our mission to find unique solutions for our clients.

    Skills

    • Administrative Skillsunmatched
    • Business Administrationunmatched
    • Business Supportunmatched
    • Customer Support/Serviceunmatched
    • Data Entryunmatched
    • Health Plan Membershipunmatched
    • Identify Issuesunmatched
    • Telephone Skillsunmatched

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