Concierge

Company Overview:

Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation's most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele-including civilian, military, and cargo operators.

With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.

Position Summary:

Alliance Air Services is seeking a Concierge to join our team in Fort Worth, TX. The Concierge works under the guidance of the Customer Experience Manger to deliver exceptional service to guests. This role requires a high-energy, customer-focused individual who thrives in a fast-paced environment, collaborates effectively in a team setting, and maintains a professional and courteous demeanor with pilots, crew, passengers, and staff. The Concierge plays a critical role in ensuring seamless operations, coordinating services, and enhancing the overall guest experience.

Responsibilities:

Guest Services and Hospitality:

• Greet guests with a warm, professional demeanor and provide personalized assistance.
• Anticipate customer needs and proactively offer coffee, ice, newspapers, and other requested amenities.
• Organize and deliver catering orders to aircraft, ensuring accuracy and timeliness.
• Transport pilots and crew to and from nearby hotels and designated locations.

Aircraft and Facility Support:

• Communicate fuel order information to appropriate teams for timely execution.
• Maintain clear communication with Customer Service Representatives, Line Operation Specialists, and inbound aircraft via two-way radios.
• Wash and maintain airport vehicles, ensuring cleanliness and operational readiness.
• Vacuum aircraft interiors and assist with cabin preparation.
• Clean and maintain hangars, ensuring a safe and organized environment.

Aircraft Handling and Safety:

• Marshall and chock aircraft, ensuring proper positioning and safety compliance.
• Connect and disconnect Ground Power Units (GPUs) and tow bars.
• Wing walk and assist with aircraft movements to prevent damage and ensure safety.
• Correctly dispose of hazardous waste/materials in accordance with regulations.
• Must be movement area qualified, including driving on taxiways and perimeter roads while maintaining communication with Air Traffic Control (ATC).

Operational Excellence and Compliance:

• Ensure strict adherence to airport safety protocols, environmental regulations, and FBO standards.
• Maintain a high sense of urgency in responding to customer requests and operational needs.
• Assist with other duties as assigned, contributing to the overall success of the FBO.

Required Skills and Abilities:

• Strong organizational skills with the ability to prioritize tasks efficiently.
• Ability to multi-task and perform under high-pressure conditions.
• Excellent communication skills, both written, in-person, and over the radio.
• Customer service-oriented mindset, with a proactive approach to guest satisfaction.
• Self-motivated and adaptable in a dynamic, fast-changing environment.
• Problem-solving ability with a focus on operational efficiency.
• Commitment to safety, ensuring compliance with airport and FBO regulations.

Education & Experience:

• High school diploma required; college degree preferred.
• 2+ years of experience in general aviation or a related field.
• Previous high-level customer service experience is a plus.
• Must possess a valid driver's license to perform job-related transportation duties.
• Bilingual proficiency preferred (Spanish/English).

Physical Requirements:

This position primarily involves working outdoors and requires regular exposure to varying weather conditions, including heat, cold, rain, and wind.

Benefits Highlights:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Vacation time
• Sick time
• Holidays
• Paid family caregiver leave
• Mental health and wellness resources
• Life Insurance
• Disability Insurance
• 401(k) with company match
• Tuition assistance
• Additional programs to support Associates and their families

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

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