THIS POSITION IS FOR CHISHOLM TRAIL SENIOR LIVING
The Concierge provides courteous and professional assistance to community guests and residents
pertaining to daily needs. This position acts as the visible point of contact for community guests and is
available to assist both residents and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• greets guests and answers guest inquiries
• facilitates resolution of resident requests, such as transportation or valet requests, work orders, and
other special requests
• assists guests with baggage handling while entering and exiting or to and from rooms as requested
• communicates effectively with team members using handheld or vehicle-installed communication devices
• assists with ensuring that activities booked are accurate and meet standards
• receives all incoming and outgoing guests
• directs all incoming telephone communication
• communicates and follows up with team members to ensure that other specific guest requests are
completed satisfactorily
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Education and/or Experience
• High School Diploma or General Education Degree (GED); or 0-3 months related experience and/or
training; or equivalent combination of education and experience
• hospitality/customer relations experience a plus
• CPR certification
• AED certification
• ability to multi-task
Computer Skills: competency with Microsoft Office Suite
PHYSICAL DEMANDS
While performing the duties of this job, the employee is:
• regularly required to talk or hear
• frequently required to: sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl
• occasionally required to stand and walk
Specific vision abilities required by this job include close vision and distance vision.
WORK ENVIRONMENT
While performing the duties of this job:
• the employee is in a typical office environment
• the noise level in the work environment is usually moderate, but occasionally noisy