SUMMARY The
role of the Concierge provides administrative support for the community. This position is responsible for assisting
resisting residents and guests, performing clerical duties, coordinating information
flow and completing projects as assigned. This position is considered the
“face” of the community; therefore, all tasks are expected to be performed with
a customer-centered focus while also seeking opportunities to continually
improve core processes. Incumbent will be scheduled based on operational needs,
which may include but is not limited to holidays, extended shifts, nights,
weekends, standby or on-call as necessary.
ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.
Monitors, greets, interacts with and direct
residents, family members, guests, and vendors in a professional, friendly,
and courteous manner.
Answers internal and external telephone calls,
and guests entering the building.
May provide administrative support for different
departments including certain tasks or projects.
Maintains building security, monitors security
systems including the emergency call system and respond accordingly.
Manages the operation and maintenance of all
office equipment and communication devices.
Orders and maintains adequate inventory of office and community
supplies.
Manages mail and newspaper delivery.
Assists the Lifestyle Enrichment department
with various activity programs as directed, including reminding residents of and
encouraging resident involvement in activities.
Participates in and attends all required
in-service training sessions
SUPERVISORY RESPONSIBILITIES This position does/does not
have any supervisory responsibilities.
QUALIFICATIONS To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skills and/or abilities required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
Knowledge of computer applications (Microsoft Word, Excel,
Powerpoint, Publisher) as well as office equipment operations.
Ability to organize and manage multiple priorities, always keeping
our residents and their satisfaction our top priority.
Positive attitude, initiative, enthusiasm and energy.
Strong customer orientation to older adults.
Strong communication skills – verbal and written.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent; certification from
technical school or Associate Degree preferred.
3-5 years of administrative experience,
preferably in a property management or real estate environment.
LANGUAGE SKILLS Excellent
written and verbal communication skills.
Ability to develop, read, and comprehend leasing agreements, government
regulations, correspondence and memos. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively present
information and respond to questions from groups of managers, residents and the
general public. MATHEMATICAL SKILLS Ability
to calculate figures and amounts (such as estimates, interest, and percentages),
complete bank deposits, basic addition, subtraction, multiplication and
division with or without use of calculator or computer. REASONING ABILITY Ability
to apply common-sense understanding to carry out instructions furnished in
written or oral form. Ability to deal
with problems involving one or more concrete variables in standardized situations. Ability to maintain a courteous businesslike
manner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work as
part of a team, handle multiple tasks, and meet deadlines. OTHER SKILLS AND
ABILITIES Ability
to operate various types of office equipment to include a computer, calculator,
telephone, scanner, fax, and copier. Software – Must have an intermediate skill
level in Microsoft Office such as MS Word and Excel. Must be able to work within detailed
spreadsheets.