Beverages, Brand Marketing (Branding), Campaigns, Catering Services, Data Collection, Interpersonal Skills, Marketing, Revenue Growth, Sales, Sales Presentation, Sales Support, Team Lead/Manager, Up-Selling
West Hollywood, California
The Valorian Los Angeles is an iconic lifestyle hotel perched above the Sunset Strip, known for its bold design, creative energy, and unmistakable West Hollywood vibe. With panoramic city views, a vibrant social scene, and a reputation for unforgettable guest experiences, The Valorian attracts a stylish, diverse clientele and a team that thrives on innovation and individuality. It's a place for hospitality professionals who want to push boundaries, make an impact, and be part of a culture where creativity and confidence are celebrated.
Overview
The Concierge Host is the face of the White Rabbit Sky Lounge guest experience. Occupying a role that sits at the intersection of luxury hotel concierge and nightlife VIP host, this position is responsible for the full lifecycle of every reserved guest engagement, from first point of contact through graceful farewell. The Concierge Host serves parties of six or more, coordinates seamlessly with the Sales & Catering team, and manages table reservations from both our booking platform and approved outside promoters. The ideal candidate carries themselves with the poise of a five-star hotelier and the energy of a premier day club host; warm, polished, and relentlessly anticipatory.
Responsibilities
Guest Relations & Arrival Experience
- Welcome all reserved parties of six or more with personalized, anticipatory service from point of arrival to table seating
- Serve as the single point of contact for each guest party throughout their entire visit - introductions, transitions, and farewell
- Maintain a composed, polished demeanor that always reflects the standards of a luxury concierge environment
- Proactively identify and resolve guest concerns before they escalate, exercising sound judgment and hospitality instinct
Sales & Catering Coordination
- Partner directly with the Valorian Hotel Sales & Catering team to receive, review, and execute all group bookings generated through hotel sales channels
- Review of all Sales & Catering manifests prior to each operating shift; confirm table assignments, minimums, special requests, and VIP notes
- Serve as the on-floor liaison ensuring Sales-sourced guests receive white-glove treatment consistent with the premium experience promised at point of sale
- Communicate post-event feedback to the Sales team to support renewal, upsell, and recurring business opportunities
Reservation Management
- Manage and confirm all table reservations sourced through the White Rabbit booking platform, ensuring complete guest profiles are on file prior to the shift
- Coordinate with approved outside promoters to receive, verify, and assign their table reservations; serve as the property point of contact for promoter guests on the night of event
- Ensure all reservation records, including full legal name, mobile number, and email address are accurately entered into the reservation system prior to service
- Incomplete or unverified reservations will not be credited toward incentive calculations; accuracy is the standard, not the exception
Revenue Generation & Incentive Performance
- Actively develop, cultivate, and maintain a personal guest book of recurring high-value patrons and group clients
- Drive direct table reservations through relationship outreach, follow-up communications, and event awareness campaigns
- Earn a 10% incentive on the total revenue of all tables personally booked and hosted by the Concierge Host
- Collaborate with the beverage team to ensure tableside up selling opportunities are presented gracefully and in alignment with White Rabbit brand standards
Brand Standards & Operational Excellence
- Embody the White Rabbit Sky Lounge brand identity in appearance, communication, and conduct at all times
- Maintain a thorough working knowledge of the full cocktail program, specialty offerings, and weekly programming calendar
- Participate in pre-shift briefings, weekly team meetings, and all required training sessions
- Complete all assigned data collection, guest outreach, and marketing support tasks as directed by management
- Maintain high visibility across the rooftop throughout the operating shift; this is an active, floor-forward role
Qualifications
- Minimum 2 years of experience in an upscale hospitality setting - luxury hotel, high-volume rooftop, day club, or premium nightlife venue
- Demonstrated ability to manage group guest experiences with professionalism, discretion, and composure
- Exceptional interpersonal a
D
Davidson Hospitality Group