Concierge Lounge Attendant (Elite Guest Services)

Located directly across from Hollywood Burbank Airport, our hotel is within minutes from Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Make time for a delicious meal at one of our restaurants, offering innovative California cuisine and specialty cocktails. Plush bedding, mini-refrigerators, flat-screen TVs, large work desks and Wi-Fi will help you unwind and feel at home. 488 Rooms, 46,750 of event space, restaurants, Bar, and Coffee Shop.

Company Overview:
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Compensation: $17.50/hr 

Benefits:
We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Essential Job Functions:

The Role Overview We are seeking a gracious and detailed-oriented individual to serve as the face of our AM Concierge Lounge—an exclusive, private sanctuary akin to a members-only restaurant reserved for our most loyal Marriott Bonvoy guests. In this role, you aren’t just serving food and beverages; you are curating a premium atmosphere where our elite guests can relax, work, and dine in comfort.

Key Responsibilities

• Curate the Experience: Immediately welcome guests with a sincere, friendly greeting. Create personal connections by anticipating needs before they are spoken, ensuring every guest feels recognized and valued.
• Ambassador of Hospitality: Serve as a knowledgeable resource for our guests. Using professional communication, provide accurate information regarding outlet hours, meeting rooms, and shuttle services, while offering tailored recommendations for local attractions and dining.
• Food & Beverage Excellence: Maintain the lounge as a high-end "private restaurant" experience. Ensure the space is fully stocked with premium food and beverage offerings appropriate for the time of day, following strict food safety and handling procedures.
• Immaculate Presentation: Take ownership of the lounge’s atmosphere. Keep the area meticulously organized, clean, and fresh to ensure a luxury feel throughout the day.
• Operational Standards: Monitor all lounge equipment (fridges, warmers, access doors) to ensure functionality. Proactively report any maintenance needs to Engineering and supervision to guarantee a seamless guest experience.

Schedule & Commitment

• The "Early Bird" Advantage: This position operates on a rotating schedule with shifts beginning as early as 4:00 AM and ending at 12:00 PM. This is an ideal schedule for those who are early risers and enjoy having their afternoons free.
• Weekend Availability: As a hospitality hub, our weekends are when we shine the brightest. Mandatory weekend availability is required to ensure our guests receive consistent, five-star service during peak travel times.

Qualifications:

The ideal candidate is a morning person with a passion for service, high standards of cleanliness, and the ability to make every guest feel like a VIP in a private club setting

Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
Experience:
Prior customer service experience required. Prior Front Desk or other prior hospitality experience preferred.
Licenses or certificates:
CA Food Handlers Certification & TIPs Certified.
CPR certification and/or First Aid training preferred.

Spire Hospitality, LLC is an Equal Opportunity Employer, including people with disabilities and veterans

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