Concierge Manager

Job Description

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.

This role provides essential pantry, reception, and office support services to ensure a welcoming, well-organized, and efficient workplace. The position is responsible for maintaining fully stocked and clean pantry areas, supporting both the visitor and employee experience at reception, managing conference room and workspace reservations, and assisting with daily office and facilities operations. The ideal candidate is service-oriented, professional, and detail-focused, with the ability to interact effectively with employees and guests at all levels while supporting a polished and hospitable office environment.

Job Responsibilities

Provide pantry services in all applicable locations

• Ensure all pantry locations are appropriately stocked
• Maintain pantry storage areas ensuring this space is clean, organized and appropriately stocked
• Maintain all pantry equipment including cleaning, general maintenance and coordination of service calls
• Accurate ordering, receiving and storage of all pantry products
• Monitor product quality and freshness
• Provide fundamental reception services such as greeting and escorting visitors
• Adhere to AB dress code always appearing neat and professional.

Reception Services

• Greet clients, visiting employees and guests when they arrive on the floor.
• Announce guests upon arrival to their host.
• Direct and/or escort visiting employees to their reserved visitor workspace, and direct/escort guests to the appropriate conference room.
• Check emails upon arrival and throughout the day for daily updates on meeting reservations and visitor workspaces.
• As needed, act as back-up for onsite Facilities & Operations Support.

Office Support

• Help residents log in to the phone system.
• As needed and upon request from employees, partner with onsite mailroom team to help shred documents; assist with printing, copying, faxing or scanning; and schedule internal messenger services and hand deliveries.
• Help set up office supplies offices for new residents on the floor, including stocking pens, pencils, clips, in/out trays, etc.

Manage Reservations for Conference Rooms and Visitor Workspaces

• Partner with office leadership to confirm and modify reservations for the floor. Use EMS to send confirmation emails for the following day's reservations and follow up on any outstanding logistics.
• Take reservations and follow established protocol for reservations on the floor.
• Accommodate last-minute requests such as early morning meeting setups and changes in room setup. Email reservation details to AV teams, as needed.
• Partner with client to ensure employees who are using a visitor workspace for the day have appropriate building access.

Maintain Conference Rooms, Visitor Workspaces, Pantries & Common Areas

• Maintain a clean and neat appearance in reception area, conference rooms, visitor workspaces, pantries, copy areas and other common areas.
• Contact facility services team to request help with cleaning, arranging chairs, moving flip charts, setting up equipment, etc.
• As needed, order and restock office and pantry supplies for the team.
• Partner with onsite mailroom team to ensure copy equipment and shared printers are stocked with paper.
• Monitor equipment in conference rooms and notify IT team of any issues promptly before meeting begins.

Qualifications

• High school diploma or equivalent
• Ability to communicate effectively with employees of all levels
• Experience in an office environment, customer service position preferred
• Basic clerical skills
• Ability to operate basic office equipment and technology
• Basic computer skills
• Friendly and professional personal demeanor
• Must be able to lift 50 lbs.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.