Job Description
The Concierge Coordinator serves as an important point of contact for patients enrolled in the BHSF Concierge Medicine program. This role is responsible for coordinating and enhancing the end-to-end concierge patient experience across all assigned providers and service locations. The Concierge Coordinator coordinates the onboarding of new concierge patients, supports membership retention and communication efforts, and executes service recovery initiatives to ensure the highest level of patient satisfaction. Acting as a centralized coordinator between operations, physicians, scheduling, and clinical teams, this position ensures seamless coordination and personalized service delivery consistent with the standards of the Concierge Medicine Program.
Estimated pay range for this position is $21.88 - $27.79 hour depending on experience.
Bachelor's degree required. 3-5 Years in healthcare, concierge services, patient relations, or a related field. Excellent written and verbal communication skills with a service-oriented mindset. Strong problem-solving and critical-thinking abilities. Knowledgeable of patient privacy protocols, HIPAA regulations, and hospital compliance standards. Interpersonal savvy with the ability to collaborate across multidisciplinary teams. Ability to work independently and exercise sound judgment in high-pressure situations. Proficiency in Microsoft Office, EMR/scheduling systems, and patient relationship management tools.
Numbers & Facts
| Location | Coral Gables, FL |
| Industry | Healthcare Services |
| Salary | $21.88–$27.79 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Website | https://careers.baptisthealth.net/ |
About Company
Baptist Health South Florida is once again one of the 2020 Fortune 100 Best Companies to Work For! This is the 20th time Baptist Health has been recognized on the list. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its 2020-2021 Best Hospitals and have been honored as one of PEOPLE's 2020 50 Companies that Care by PEOPLE magazine and Great Place to Work.
Baptist Health South Florida is the region's largest not-for-profit healthcare organization with more than 23,000 employees working across 11 hospital campuses and more than 100 outpatient facilities throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In 2016 we welcomed the newest weapon in the fight against cancer, the world-class Miami Cancer Institute and proton therapy center.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best!