Concierge - NYC Flagship

Job Description

The ideal Concierge candidate is passionate about helping people, detail oriented, results driven and committed to providing outstanding customer service every day.

A day in the life…

• Assist customers with card services account inquiries and payments, gift packaging and a variety of other services such as package and coat check
• Help the store meet its sales goals by connecting customers to sales people and through promotion of Nordstrom products, services and events such as the Nordstrom Rewards program and gift cards
• Provide customers and employees with area information and directions
• Support store operations by being a general store resource for customers and employees and making deliveries
• Maintain a high level of confidentiality

You own this if you have…

• Familiarity with social networking sites such as Facebook and Twitter
• Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
• Knowledge of the city and Nordstrom history
• A strong sense of urgency, ability to prioritize multiple tasks and problem solve in a fast-paced environment
• Ability to communicate clearly and professionally with coworkers and customers both verbally and written
• Ability to work a flexible work schedule based on business needs

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$20.55 - $21.35 Hourly

We've got you covered…

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Applications are accepted on an ongoing basis.

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