Audiovisual, Calculators, Clinical Study Publications, Communication Skills, Communication Systems, Computer Skills, Copying Machines, Customer Support/Service, Data Collection, Data Entry, Emergency Response, Fire Alarm, High School Diploma, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Microsoft Excel, Microsoft Word, Multitasking, Nonprofit, Office Equipment, On Call, Organizational Skills, Presentation/Verbal Skills, Safety/Work Safety, Security Monitoring, Systems Maintenance, Telephone Skills, Writing Skills
Concierge (On-Call for 2nd/3rd Shift)
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At Resthaven, we believe care is more than a profession - it's a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.
As a not-for-profit, faith-based organization, we're dedicated to enriching lives - both for those we serve and those who serve alongside us. Whether you're looking to grow your career or find a more supportive and purpose-driven workplace, you'll find it here. We'll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.
Pay Range
Employment Type & Schedule
Why Join Resthaven?
A supportive and mission-driven work culture
Opportunities for growth, leadership, and development
A chance to make a real impact in the lives of residents every day
NOMI health insurance network with zero co-pay, deductible or co-insurance expense
Essential Responsibilities
- Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
- Greet and assist residents with daily needs.
- Sort inter-office and external mail.
- Assists in coordinating the emergency response system.
- Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.
- Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.
- Assist in the set-up, take-down, clean-up and coordination of activities and events as needed.
- Make referrals to the Administrator regarding resident concerns and behavior issues.
- Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
- Gather and input data for facility communication system, maintenance requests and inquiry database.
- Scan and upload documents into resident clinical chart.
- Act as a first responder to emergency call system and fire alarm, monitor campus security cameras.
- Assumes all other position related responsibilities as assigned and campus needs evolve.
Knowledge, Skills & Abilities
- Ability to complete multiple tasks with interruptions.
- Professional phone skills and appearance.
- Effective decision-making skills.
- Ability to effectively coordinate emergency and evacuation situations when necessary.
- Ability to speak clearly and distinctly when making announcements.
- Effective verbal and written communication skills.
- Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
- Computer literate and familiar with Word, Excel, Email, etc.
- Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
- Ability to display a sense of caring, concern, compassion, and dignity for residents.
- Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
- Well organized and attentive to detail.
Education, Training, Experience
- High school graduate or successful completion of GED.
- Previous receptionist experience or training desired, preferably working with the elderly.
- Participates in learning and development opportunities.
- Attends all required training and departmental meetings.