Communication Skills, Customer Support/Service, Dementia, Fitness, Government, Healthcare, High School Diploma, Mail Processing, Marketing, Medicaid, Medicare, Military, Order Delivery, Presentation/Verbal Skills, Problem Solving Skills, Standards of Care, Student Loans, Telephone Skills, Time Management, Tuition Fees
Find your purpose, passion and possibilities at Vinson Hall, a premier retirement community with an outstanding reputation. Set on 23 peaceful acres in McLean, our unique community brings remarkable people together to make a difference. In the Vinson Hall family, our exceptional staff thrive, grow and build careers.
Under general supervision, the Concierge serves as the first point of contact for residents, families, guests, and vendors within Vinson Hall. This position provides exceptional customer service, supports resident engagement, coordinates communications, and helps ensure a welcoming, safe, and professional environment.
- High school diploma or equivalent.
- Previous experience in hospitality, customer service, health care, senior living or front desk operations preferred.
- Experience working with older adults and individuals with dementia preferred.
- Excellent verbal and communication skills required
- Strong organizational and multitasking skills required.
- Proficiency with computers, phone systems, and Microsoft Office applications.
- Greet residents, family members, visitors, and prospective residents in a warm and professional manner.
- Answers and routes incoming telephone calls, using a pleasant, courteous, and professional vocal modulation. Ensures messages are correctly taken and delivers such messages in a timely manner.
- Resolve routine issues independently and escalate complex situations to Concierge Supervisor when necessary.
- Manage visitor sign-in procedures
- Manager key sign in/out procedures.
- Assist residents with general requests, questions, and community information.
- Assist residents with courtesy vehicle reservations, maintenance requests, and activity registration.
- Receive and distribute mail, packages and deliveries.
- Serve as a communication liaison between residents, families, and community departments.
- Demonstrate sensitivity and understanding when interacting with residents of varying cognitive and physical abilities, including those living with dementia.
- Captures information from call-in and walk-in prospects and forward it promptly to the Marketing team.
- Support emergency preparedness efforts and communication during incidents and emergencies.
Who We Are
Vinson Hall is a unique not-for-profit Continuing Care Retirement Community with a rich history. Originally built as the first senior community for widows of Navy officers, Vinson Hall has been home for 57 years to an exceptional group of residents, many of whom served our country as military and government leaders. Our independent single-site community in wooded McLean, Virginia, holds a 5-star rating from Centers for Medicare and Medicaid for providing excellence in care. At Vinson Hall, our values are Dignity, Security and Friendship, which pertain to staff and residents alike. We are committed to creating a diverse and inclusive environment where everyone feels a sense of connection and belonging.
Compensation & Benefits
- 401(k) Plan with Company Match
- Financial Assistance for Certification Programs, Training and Development, as Well as Other Financial Emergencies
- Tuition Assistance Education and Student Loan Repayment Assistance
- Employee Referral Bonus Program
- Free Parking, Fitness Center, and Appreciation Programs
- Possible Opportunities for Full-time Roles
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Vinson Hall Retirement Community