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Concierge Patient Experience Coordinator

Pouya Mohajer M D LTD

Las Vegas, NV

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JOB DETAILS
SKILLS
Clinical Support, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Engagement Marketing, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Health Plan, Housekeeping/Cleaning, Mail Processing, Medical Office, Medical Office Administration, Medical Record System, Medical Records, Medicine, Multilingual, Operational Support, Organizational Skills, Patient Care, Salesforce.com, Stem Cells, Surgical Procedures, Training/Teaching
LOCATION
Las Vegas, NV
POSTED
9 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Training & development

Concierge Patient Experience Coordinator

Regenerative Medicine Practice


About Us


We are redefining medicine.


Our mission is simple but bold:
 To replace 100,000 surgical procedures with stem cell therapies over the next three years by offering patients effective, minimally invasive alternatives to surgery.


We are a premium, self-pay regenerative medicine practice delivering concierge-level care. Every patient interaction matters. Every detail of the experience matters.


This is not a standard front desk job.


This is a patient experience role where you own the full journey.


WHO YOU ARE

You are someone who naturally creates a great experience for people.


You are warm, polished, and confident. You stay calm under pressure, communicate clearly, and make patients feel cared for the moment they walk in.


You don’t just “handle tasks” — you own the experience.


You are proactive, organized, and detail-focused. You notice what needs to be done before anyone asks. You take pride in keeping things running smoothly and professionally.


Most importantly, you understand that in a concierge medical environment, service is everything.


WHAT YOU’LL DO

Patient Experience


  •  Greet every patient with professionalism and warmth 
  •  Create a smooth, welcoming, concierge-level experience 
  •  Make sure patients feel informed, supported, and comfortable 
  •  Be the consistent point of contact from arrival to follow-up 
  •  Maintain a clean, calm, and polished front office 
Front Desk & Flow


  •  Manage check-in and check-out 
  •  Update patient information in the EHR 
  •  Ensure all forms and consents are completed correctly 
  •  Coordinate with clinical staff on patient arrival and flow 
  •  Open and close the front office daily 
Scheduling & Coordination


  •  Schedule consultations, procedures, and follow-ups 
  •  Coordinate patient treatment timelines with providers 
  •  Keep patients on track with their care plan 
  •  Ensure smooth movement through each stage of treatment 
Payments & Financial Discussions


  •  Explain pricing and payment expectations clearly and professionally 
  •  Collect payments accurately 
  •  Provide receipts and documentation 
  •  Handle financial conversations with confidence and respect 
Admin Support


  •  Scan and upload documents into eClinicalWorks (eCW) 
  •  Prepare consent forms and procedure packets 
  •  Update Salesforce and Leading Reach 
  •  Handle incoming mail and front office tasks 
  •  Support patient engagement and clinic marketing efforts 
Compliance & Team Support


  •  Follow strict HIPAA standards 
  •  Communicate clearly with clinical staff and patients 
  •  Support clinic operations as needed 
  •  Help maintain clinic service standards every day 

WHAT WE’RE LOOKING FOR

  •  At least 2 years of medical office experience required 
  •  Understanding of regenerative medicine with a strong willingness to learn and grow in the field 
  •  Self-pay or cash-based practice experience strongly preferred 
  •  Strong communication and customer service skills 
  •  Comfortable handling payments and patient conversations 
  •  Organized, reliable, and detail-oriented 
  •  Experience with eClinicalWorks preferred 
  •  Professional, calm, and patient-focused 
  •  Bilingual is a plus 

SUCCESS IN THIS ROLE LOOKS LIKE

  •  Patients feel welcomed, cared for, and confident in their treatment 
  •  The front office runs smoothly and efficiently 
  •  Scheduling and follow-ups stay organized and on track 
  •  Payments and documentation are handled accurately 
  •  The patient experience feels premium, consistent, and professional 

WHY US

You’re not just filling a role here — you’re shaping the patient experience in a cutting-edge medical practice.


You’ll be part of a team that:


  •  Delivers advanced regenerative medicine treatments 
  •  Prioritizes patient experience at the highest level 
  •  Operates with ownership, speed, and excellence 
  •  Is actively changing the future of surgical care 
If you thrive in a fast-paced, patient-first environment where service and ownership matter, we want to hear from you.




About the Company

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Pouya Mohajer M D LTD

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