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Concierge

Grand Canyon Resort Corporation

Peach Springs, AZ

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JOB DETAILS
SKILLS
Communication Skills, Credit Processing, Customer Support/Service, Driver's License, High School Diploma, Multitasking, Presentation/Verbal Skills, Pricing, Retail Sales, Revenue/Sales Reporting, Sales, Team Player, Transaction Processing/Management, Up-Selling
LOCATION
Peach Springs, AZ
POSTED
30+ days ago
Benefits:
  • Free uniforms
  • Paid time off

HUALAPAI PREFERENCE
 
Position:                      Concierge – Tour Counter 
Department:                Grand Canyon West
Classification:             Non-Exempt
Salary Range:              NE1W
Supervisor:                  Tour CounterSupervisor
 
Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.
 
Position Summary:
Sells tour selections and tickets to Grand Canyon West visitors. Accepts cash and credit payments and makes change appropriately. Answers all questions concerning tour packages, pricing, schedules, location, etc. Keeps daily sales reports of tours sold and cash received. Ensures outstanding customer service for guests and acts as a Hualapai ambassador.
 
Knowledge and Abilities:
  1. Ability to interact with guests and tour groups and provide prompt, outstanding customer service while selling tour packages.
  2. Ability to understand questions being asked and provide detailed information regarding tour options.
  3. Ability to utilize ticketing software.
  4. Ability to handle high volume cash and credit transactions and follow cash handling policies and procedures.
  5. Ability to communicate in a clear, concise manner, even when tour counter is busy.
  6. Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
  7. Knowledge of Grand Canyon West locations and operations, Hualapai history and culture.
 
Duties & Responsibilities:
  1. Greet guests arriving at the tour counter promptly being courteous, friendly and helpful. Provide detailed tour option information while trying to upsell add-on packages.
  2. Utilize ticketing software to sell an array of tour packages and add-ons. Collect cash or process credit transactions accurately.
  3. Follow proper cash and credit handling policies and procedures while completing transactions.
  4. Respond to guests questions regarding Grand Canyon West, Hualapai Ranch, Skywalk, Hualapai River Running and Hualapai Lodge. Provide information concerning cost of tours, length of tours, tour operating hours, seasons of operation, weather, pricing discounts, etc.
  5. Provide guests information concerning Hualapai history and culture.
  6. Handle group and tour operator check in process.
  7. Perform other work-related duties as assigned.
 
 
 
Qualifications:
  1. Good oral communication skills.
  2. Valid Driver’s License with clean driving record preferred.
  3. High School Diploma or GED.
  4. Prior retail sales or high volume cash handling experience preferred.
  5. Preference given to Hualapai Tribal members.
 
Working Conditions:
Typical retail/sales counter environment with high transaction volume. May be required to stand for long periods of time. Must be able to work varying schedules, weekends and holidays.
 
 
 
Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, sexual orientation or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B

About the Company

G

Grand Canyon Resort Corporation

The Hualapai, meaning "People of The Tall Pines," are native people of the Southwest. Traditionally hunter-gatherers, they inhabited an area of more than 5 million acres. Their homeland stretched from the Grand Canyon southward to the Santa Maria River and from the Black Mountains eastward to the pine forests of the San Francisco peaks. Today, the Hualapai American Indian Reservation, created in 1883, is nearly 1,000,000 acres that includes 108 miles of the Colorado River and Grand Canyon. There are approximately 2,100 enrolled members of the Hualapai Tribe and nearly half live in Peach Springs, the capital of the Hualapai Nation, on Historic Route 66.

Years of social and economic hardship led Hualapai Leaders to take measures that would lead to an independent future for the generations to come. As a result, the Hualapai decided to open their land to visitors in 1988, creating Grand Canyon West as a tourism destination. Currently, multiple improvements – including a "Boys and Girls Club" facility, a "Head Start" facility and a Social Services building – have been built in Peach Springs. Many more projects are planned for the future, all made possible by Hualapai Tourism.

COMPANY SIZE
1 to 9 employees
INDUSTRY
Travel, Transportation and Tourism
WEBSITE
http://www.grandcanyonresort.com/

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