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Concierge

Multifamily Management

Philadelphia, PA

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JOB DETAILS
SKILLS
Administrative Skills, Calendar Management, Communication Skills, Community Relations, Computer Skills, Computer Software, Customer Service Management, Customer Service Operations, Customer Support/Service, Data Entry, Dental Insurance, Email Software, Emergency Procedures, Emergency Response, High School Diploma, Interpersonal Skills, Licensing, Maintain Compliance, Maintenance Services, Multilingual, Operational Support, Order Delivery, Organizational Skills, Problem Solving Skills, Property Management, Real Estate, Real Estate Development, Record Keeping, Reporting Skills, Safety Compliance, Security Protocols, Telephone Skills, Vision Plan
LOCATION
Philadelphia, PA
POSTED
3 days ago
About the Role:

The Concierge plays a pivotal role in enhancing the resident and visitor experience within our premier real estate development. This position serves as the primary point of contact for guests, residents, and tenants, ensuring their needs are met promptly andprofessionally. The Concierge is responsible for providing personalized services, facilitating communication between residents and management, and coordinating various amenities and services to create a welcoming environment. By anticipating and addressing the diverse needs of the community, the Concierge contributes significantly to tenant satisfaction and retention. Ultimately, this role supports the overall reputation and smooth operation of the property by delivering exceptional customer service and operational support.

Minimum Qualifications:
  • High school diploma or equivalent.
  • Previous experience in customer service or hospitality roles.
  • Strong communication and interpersonal skills.
  • Basic computer proficiency including familiarity with email and scheduling software.
  • Ability to work flexible hours including evenings, weekends, and holidays as required.
Preferred Qualifications:
  • Experience working in real estate, property management, or a related field.
  • Knowledge of local area amenities and services.
  • Multilingual abilities to assist a diverse resident population.
  • Certification in customer service or hospitality management.
  • Familiarity with security protocols and emergency response procedures.
Responsibilities:
  • Greet and assist residents, visitors, and vendors in a courteous and professional manner.
  • Manage incoming communications including phone calls, emails, and in-person inquiries, directing them appropriately.
  • Coordinate and schedule maintenance requests, package deliveries, and amenity reservations.
  • Maintain accurate records of guest visits, service requests, and daily activities.
  • Collaborate with property management and security teams to ensure safety and compliance with community policies.
  • Provide information about local services, events, and transportation options to residents and guests.
  • Assist with administrative tasks such as filing, data entry, and preparing reports as needed.
Skills:

The Concierge utilizes strong communication skills daily to interact effectively with residents, visitors, and team members, ensuring clear and courteous exchanges. Organizational skills are essential for managing multiple requests, scheduling appointments, and maintaining accurate records to support smooth operations. Problem-solving abilities enable the Concierge to address unexpected issues promptly and find solutions that enhance resident satisfaction. Technical skills, including proficiency with property management software and basic computer applications, facilitate efficient handling of administrative tasks. Additionally, interpersonal skills foster a welcoming atmosphere, helping to build positive relationships within the community and contribute to a high-quality living environment.

Perks and Benefits That We Offer...

Who We Are
GoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. With more than 40,000 units under management in 12 states, we proudly represent over $2.6 billion in assets. Our success comes from investing not only in properties - but in our people.

Perks & Benefits We Offer
GoldOller believes in a healthy work-life balance. Keeping our employees in mind, here are just a few of the benefits we provide:
  • 12 Paid Holidays
  • Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
  • A CelebrateYOU Day (to use at your leisure for any special occasion)
  • Comprehensive Medical, Dental, and Vision Plans (available after60 daysof employment)
  • Company-Paid Health Reimbursement Account
  • PaidMaternity Leave
  • Company-Paid Life Insurance
  • Company-Matched 401(k) Retirement Savings Plan
  • Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
  • Company-Paid Certifications & Licensing
  • ...and so much more!

Visit www.goldoller.com to learn more!
Equal Opportunity Employer

About the Company

M

Multifamily Management

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