Address Management, Communication Skills, Community and Social Services, Customer Relations, Diversity, Establish Priorities, Federal Laws and Regulations, Flexible Spending Accounts, Genetics, Hospital, Housekeeping/Cleaning, Identify Issues, Insurance, Inventory Management, Legal, Life Insurance, Lift/Move 30 Pounds, Mail Processing, Maintenance Services, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Property Management, Regulations, State Laws and Regulations, Telephone Skills, Time Management, Vendor/Supplier Management, Writing Skills
Description
Job Overview:
We are seeking a professional, customer-focused Concierge to serve as the first point of contact, ensuring a welcoming atmosphere while assisting with resident inquiries, managing building access and coordinating community services.
Compensation:$24+ per hour
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities:
- Welcome guests in a warm and friendly manner, answering any questions
- Assist residents with inquiries, service requests, and community-related information
- Answer and direct phone calls in a polite, friendly, and professional manner
- Communicate with maintenance and management teams to address the residents’ needs
- Maintain the reception area and common areas in a clean and tidy manner
- Receive deliveries; sort and distribute mail and packages
- Update new and existing homeowners’ information in the appropriate system
- Assist in dispersing key fobs to residents and securing/controlling the inventory of the fobs and all access keys
- Assist residents in requests such as coordinating timely valet car delivery, accessing transportation, or making reservations at local venues
- Assist the manager in communicating policy and procedure updates to all relevant onsite staff
- Assist the manager in ensuring the valet, doorman, and lobby ambassador employees are performing to the highest standard
- Coordinate resident move-ins, move-outs, and large item deliveries
- Manage contractor and vendor parking and access procedures, ensuring all vendors comply with access rules and regulations
Skills and Qualifications:
- Friendly, outgoing, and personable
- Able to identify issues and resolve them before problems arise
- Able to work independently with little supervision
- Superb judgment and decision-making skills
- Able to prioritize and adjust to incoming demands
- Strong written, verbal, and listening communication skills, emphasizing clarity, accuracy, correct grammar, timeliness, and brevity.
- Proven ability to diffuse tense situations, handling difficult conversations effectively
- Proficient with standard office technology and software
- Demonstrates superior organizational skills
Education and Experience:
- HOA, Property Management, and/or Hospitality Concierge experience is a plus
Physical Requirements:
- Work in a typical office environment, using a computer
- Sit and/or stand for lengthy periods of time
- Able to lift objects weighing up to 30 pounds
Work Location: Phoenix, AZ 85014
Work Hours: Typical schedule is Monday – Friday; 9a – 5p
What We Offer:
- 10 company paid holidays
- Paid volunteer time
- Paid sick and vacation time
- Medical, dental, vision
- HSA and FSA
- Company paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com
.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com
; we will respond in accordance with Local Law 144, within 30 days.