Concierge

Guest Experience & Concierge Services

• Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
• Arrange reservations, transportation, special requests, and custom guest experiences
• Proactively identify guest needs and opportunities to elevate the stay
• Support VIP, repeat, and special-occasion guests with enhanced service
• Serve as a welcoming, knowledgeable presence for guests before, during, and after arrival

Front Desk & Operational Support

• Support Front Desk operations during peak times
• Act as a knowledge extension of the Front Desk team
• Assist with guest issue resolution and service recovery as appropriate
• Maintain alignment with Front Desk SOPs and luxury service standards

Knowledge Base & Information Management

• Maintain and curate guest-facing information spaces
• Ensure all information is accurate, current, brand-aligned, and seasonally relevant
• Coordinate updates related to hotel amenities, hours, events, and local partnerships

Hotel-Hosted Events & Experiences

• Support hotel-hosted events, retreats, and experiences
• Serve as a guest liaison during events
• Share guest feedback and insights with leadership

Collaboration & Initiative

• Operate as a self-directed role with strong ownership and accountability
• Communicate proactively with leadership regarding guest trends and opportunities
• Work collaboratively across departments to ensure consistent guest messaging

Qualifications & Skills

• Hospitality or guest services experience preferred
• Strong knowledge of (or ability to learn) Rehoboth Beach and surrounding area
• Excellent communication, organization, and problem-solving skills
• Comfortable using hotel systems and digital platforms
• Professional, warm, and proactive service style
• Ability to multitask in a fast-paced environment