Concierge Representative

• Handle inbound and outbound patient communications via phone, text, and digital messaging, providing prompt and professional responses.
• Deliver accurate information on services, pricing, memberships, and promotions, guiding patients through treatment options.
• Schedule, reschedule, and confirm appointments across multiple locations, coordinating complex treatment plans and managing calendars with studio teams.
• Send reminders and confirmations to minimize no-shows, and conduct proactive outreach for reactivation, follow-ups, check-ins, and promotional campaigns.
• Follow up on unclosed inquiries and consultations, driving appointment conversion and membership enrollment.
• Document all interactions and outbound activity in the CRM/practice management system, maintaining meticulous records.
• Present and explain membership options, ensuring patients understand the value and benefits of NakedMD offerings.
• Stay current on all services and promotions, maintaining HIPAA-compliant handling of patient information at all times.
• Escalate complex concerns and clinical questions to the Concierge Manager, and actively contribute to continuous improvement in call handling and patient engagement.

Requirements

Required Qualifications:

• High school diploma
• Onsite in Newport Beach
• 1–3 years of call center experience
• Experience using a CRM to document customer or patient interactions
• Experience using scheduling software to book, reschedule, and confirm appointments
• Experience using a consultative, non-pressure approach to convert inquiries into booked appointments or memberships
• HIPAA knowledge and experience handling patient information in a HIPAA-compliant manner
• Authorized to work in the United States
• Open Availability to work Friday and Saturday shifts as part of a Monday–Saturday schedule; 5 days a week Full-time.
• Part time employees: Friday and Saturday + 1 weekday ( 3 days a week) non-negotiable availability

Preferred Qualifications:

• Background in medical spa, healthcare, luxury retail, or hospitality settings
• Experience meeting individual performance targets such as conversion, sales, or quality metrics in a customer contact role
• Experience using BLVD (Boulevard) for CRM, scheduling, or practice management
• Bilingual proficiency in any language

Benefits

• Competitive hourly compensation of $20–$25 per hour
• Comprehensive health insurance including medical, dental, and vision coverage
• Employee discounts on NakedMD services and memberships
• Opportunities for professional development and training
• Supportive, team-oriented work environment at our Newport Beach headquarters