Concierge

• Guest Satisfaction & Service Scores: Your personalized touches and seamless logistics directly influence online reviews and property survey metrics.
• Loyalty & Repeat Business: Building strong relationships earns the repeat guests and referrals vital to a luxury brand.
• Reputation & Brand Standards: You protect our market reputation by consistently upholding Grand America's premier luxury service standards.

• Greet, inform, and direct guests warmly while using luxury language, proper name usage, and the 10-5 Rule.
• Anticipate guest needs to curate tailored recommendations and memorable, personalized experiences.
• Manage special arrangements: research/book transportation, tours, dining, activities, and events (e.g., proposals, anniversaries).
• Run guest errands including purchasing gifts, personal items, and fulfilling unique requests.
• Handle guest concerns and service recovery with professionalism, escalating to leadership when necessary.

• Build and maintain relationships with trusted local vendors and venues to secure exclusive guest access.
• Identify, screen, and supervise off-site vendors (restaurants, transport, etc.) for quality control.
• Maintain current knowledge of hotel services, dining hours, on-property events, and local happenings (concerts, theater, etc.).

• Maintain excellent phone etiquette and oral/written communication for daily correspondence.
• Log detailed documentation of guest work, requests, and preferences to support future return visits.
• Coordinate seamlessly with Front Office, Housekeeping, F&B, and Guest Services for flawless execution.
• Assist with general clerical tasks, project management, and maintain an organized workspace.

• Experience: 3+ years in customer service (hotel environment preferred); 1+ year as a hotel concierge or guest services representative.
• Local Knowledge: Deep familiarity with Salt Lake City and surrounding Utah sights, dining, and venues.
• Skills: Proficient in MS Office, internet research, and relationship-building. Strong time-management and guest recovery skills.
• Availability: Flexibility to work evenings, weekends, and holidays.
• Physical & Grooming Requirements: Ability to stand for extended periods, lift up to 25 lbs., and strictly comply with Grand America Grooming and Service Standards.
• Attributes: Team player dedicated to ethical principles and supporting both guests and colleagues.

• Distinctive Setting: Work in one of the region's most respected properties, recognized in 2026 as the top-ranked hotel in Salt Lake City.
• Growth & Development: We develop leaders from within, using the Concierge role as a platform to advance your luxury hospitality career.
• Meaningful Recognition: Celebrate your impact through dedicated programs like Stars of Service.
• GALA Culture: Thrive in an environment built on mutual respect, trust, and empowerment, where you are set up to succeed daily.

Enjoy Grand America Hotels & Resorts Benefits 

Benefits & Perks 

Discover the advantages of building your career with us. We’re proud to offer a comprehensive range of benefits designed to support your wellbeing, financial goals, and everyday life on and off the job.

Health Care 

Enjoy peace of mind with company-sponsored health insurance, available the first day of the month after 60 days of continuous full-time employment.

401(k) Retirement Savings 

Plan for your future with our 401(k) program, including a dollar-for-dollar company match up to 6% after 12 months of service. You’ll be fully vested in your match, giving you a strong foundation for long-term savings.

Exclusive Room Rate Discounts 

Travel more for less. Team members receive deeply discounted employee room rates and can share Friends & Family discounts across our hotels and resorts (based on availability).

Transportation Benefits 

We make your commute easier and more affordable with:

·                  FREE covered parking for employees

·      A deeply discounted UTA monthly pass for just $59

·      Additional transportation partnerships at many of our properties, including free or reduced-cost bus and shuttle programs

Ski & Ride Discounts 

Hit the slopes for less! Full-time employees and eligible dependents receive exclusive discounted lift tickets and season passes at Snowbasin Resort, making winter recreation more accessible and affordable for the whole family.

Employee Meals 

We care about fueling our team. Enjoy reduced-cost meals during your scheduled shifts at both of our employee cafes.

Complimentary Dry Cleaning 

Look your best on us. Work attire is eligible for complimentary dry-cleaning services at select properties.

Education Assistance 

Grow with us. Full time employees can receive up to $5,250 per year in education assistance for tuition, books, and approved learning expenses.

Employee Assistance Program – Headspace 

Employees and their loved ones receive free access to Headspace, offering meditation, mindfulness tools, mental-health resources, and emotional support whenever you need it.

Wagmo Pet Insurance 

Protect your pets with Wagmo, offering optional wellness and insurance coverage to keep your furry family members healthy.

Everyday Discounts with PerkSpot 

Stretch your paycheck further with PerkSpot, giving employees access to thousands of exclusive discounts from travel and entertainment to shopping and everyday essentials.