Concierge

BECU

South Hill, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Asset Management, Business Transformation, Calendar Management, Communication Skills, Customer Support/Service, Detail Oriented, High School Diploma, Housekeeping/Cleaning, Organizational Skills, Philosophy, Plan Meetings, Presentation/Verbal Skills, Professional Services, Remote Access, Retail, Sales, Team Player, Tuition Reimbursement, Willing to Travel, Writing Skills

LOCATION

South Hill, WA

POSTED

30+ days ago

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS - because people helping peoplestarts with supporting you

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k) by BECU

Medical, Dental and Vision (family contributions as well)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As a Concierge at BECU, you'll be the first friendly face members see, setting the tone for their experience. You'll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door.

Compensation Transparency:

We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness:

Concierge: $22.75 - $23.00 per hour

Offers are made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.

Travel Expectations:

Training will take place at our Tukwila Financial Center as well as our Puyallup 176th Neighborhood Financial Center

Reliable transportation and commitment/ability to travel to Tukwila and Puyallup 176th is required

Schedule Expectations:

The schedule for this full-time Concierge position varies week to week.

Core training hours will fall between Monday and Friday, anytime between 8:30 AM and 6:30 PM.

After training is complete, participation in a rotating Saturday schedule will also be required, with rotational Saturday shifts running from 8:30 AM to 1:30 PM.

WHAT YOU'LL DO:

Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.

Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.

Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.

Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.

Empower Members with Tools: Demonstrate and educate members on BECU's suite of remote services and access tools, enhancing their financial independence.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

QUALIFICATIONS:

Minimum Qualifications:

High school diploma or associated certification (GED).

Minimum two years of customer service experience in a retail environment.

Desired Qualifications:

Minimum one year of sales experience in a financial retail environment.

Proficient PC skills and the ability to learn new software.

Strong verbal and written communication skills for effective interactions.

Ability to work a shifting/flexible schedule, including evenings, nights, or weekends.

Capacity to sit or stand for periods of up to one hour or more.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

About the Company

BECU

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