Concierge

Spokane is a city immersed in natural beauty that offers big city-worthy attractions while still maintaining a charming and unique smaller city personality. And at the center of the community is River Park Square, a Cowles Real Estate property, and downtown Spokane's premier shopping, dining, and entertainment destination.

Position Title: Retail Concierge

Status: Part-time

Salary: $17.50-$19/hr.

Hours: Days and times vary, though 9:30-6 is a typical shift.

About this role:

The Retail Concierge serves as the primary point of contact for Guests who are seeking information, gift ideas, dining, event, and promotion details, and supports our River Park Square gift card program. Our team is passionate about ensuring guests have a memorable experience and we're looking for the perfect candidate to help us maintain our brand standards, as well as evolve and elevate the guest experience.

What you''ll do:

• Professionally answer and transfer phone calls
• Sell Gift Certificates and handle reissues and prepare online orders
• Assist customers & merchants with questions and directions
• Stroller & wheelchair checkout, make sure to keep disinfected & clean
• Radio proper units when issues are reported
• Receive, sort, and distribute RPS office, 809 tenants & garage mail, and deliveries
• Make copies & send faxes to merchants & customers
• Handle cash, CC, and business check transactions
• Know emergency & alarm procedures
• Keep a daily activity log including funds verification
• Keep GC data on corporate and Shop & Stay purchases
• Issue press passes to media
• Update RPS Website with current job opportunities as well as at the desk
• Contact Merchants for meetings & event information
• Update Merchant information
• Send customer concerns & suggestions to Marketing Director
• Keep a customer database for Insiders Club
• Keep data on customer requests and foreign visitors
• Keep track of lost & found items-make contact customers when info is available
• Keep data of reported lost items to cross-reference with lost & found
• Make sure to have a variety of catalogs and brochures to display
• Log merchant late openings & contact the store manager
• Log merchant early closures & make RPS management aware
• Ensure the community board is kept updated & free of inappropriate material
• Nightly reissue report to HR Treasurer
• Process ICVERIFY report
• Complete deposit slips when needed
• Daily Gift Certificate receipts, deposits, and reissues sent to the HR Treasurer
• Assist with Marketing events & projects when needed
• Follow Opening/Closing procedures
• Copy/Fax Report to the HR Treasurer
• Other duties as assigned

What you''ll contribute to our team:

• 1+ years of retail customer service experience
• Exemplary communication skills, written or other
• Ability to anticipate and resolve customer's needs/concerns
• Ability to yield positive results in adverse situations, maintaining customer confidence and trust
• High School Diploma or equivalent
• Basic computer skills (Office 365, Excel, Word, etc.)

What we offer:

We are a family-owned and operated multi-business organization with a heart for the community we serve and our employees. We set you up for success by providing the necessary tools and training needed to succeed in your position:

• A friendly, supportive, and professional team atmosphere
• Competitive wages and benefits, sick time

What Next?

Create your candidate profile at https://careers.cowlesco.com, complete all required fields, and upload any supporting documents such as a resume, cover letter, references, and examples of work! At the end of your profile creation, simply pick the position(s) you would like to apply for and press "submit." It''s that easy!

If you already have a company profile, log in and update your information where necessary, and apply to the open requisition.

If you need assistance with creating or logging into your candidate profile, please email careers @ cowlesco.com and an HR representative will respond as quickly as possible.

Cowles Company is an Equal Opportunity Employer.

All candidates selected for hire will be required to submit a background check. Drug Testing applies to safety-sensitive positions.

Position open until filled.