BLT is seeking an outgoing, customer service focused individual who enjoys making a difference in people's lives. The Concierge is a key member of the property management team. Plenty of opportunity to develop strong relationships and build your career! This is a full-time position.
Description: The Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.
Schedule: Monday-Friday 6am-2:30pm
Duties and Responsibilities of the Concierge:
- Oversees the provision of all services at the front desk of the luxury residential building
- Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
- Assists residents with move-in and move-out procedures.
- Warmly welcomes residents, guests, and vendors. Ensures that all visitors have been properly registered.
- Adheres to emergency key procedures, manage key insurance policy, and control keyboard.
- Provides and coordinates resident services including but not limited to: package handling, dry cleaning, event planning, local directions, and courtesy calls.
- Additional tasks and clerical duties as assigned by supervisor
Qualification and Requirements of the Concierge:
- 1+ year experience as a concierge, or 2+ years’ experience in a hospitality role
- Must demonstrate commitment to deliver outstanding customer service
- Self-motivated, trustworthy, and works with limited supervision.
- Ability to set priorities, handle multiple tasks, and meet deadlines.
- Strong interpersonal and communication skills
- Proficient in Microsoft Office
- High school diploma or GED, College education preferred.
- Must be 21 years of age or older to comply with regulations for accepting packages containing alcohol
Physical Requirements of the Concierge:
- Must be able to lift and carry packages over 25 lbs on a regular basis.
- Ability to stand, walk, bend, and reach throughout the shift.
Benefits Provided to the Concierge:
- Competitive Pay
- Medical Insurance
- Dental Insurance
- Vision Plan
- 401k Plan
- Life Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Tuition Reimbursement
- 20% Housing Discount at BLT Properties
BLT is an equal opportunity employer
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