Concierge-The Statler

The Millennia Companies is a vertically integrated real estate company, based out of Cleveland, Ohio, comprised of Millennia Housing Management (MHM), Millennia Housing Development (MHD), Millennia Housing Capital (MHC), American Preservation Builders (APB), the Millennia Hospitality Group (MHG), and the Millennia Commercial Group (MCG). The Millennia Companies specializes in the acquisition, rehabilitation, and management of affordable and market rate properties. The Millennia Companies was founded in 1995 by Frank T. Sinito and has since become a multidimensional, diverse company that manages 27,000 units across 24 states.

We believe that each employee makes a significant contribution to our success. The assigned responsibilities should not limit that contribution. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor our company to only the work identified. We expect that each employee will offer their services wherever and whenever necessary to ensure the success of our endeavors.

Millennia Housing Management is seeking motivated Building Concierge employees for our luxury housing communities. This is a full-time position.

SUMMARY: Responds in a professional and courteous manner to arriving and departing guests and tenants, while managing both external and internal calls, and communicating messages. Monitors security cameras and informs management as needed. Performs protective and enforcement functions and assists with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment for all employees and visitors.

DUTIES AND RESPONSIBILITIES:

• Check visitors in using a valid form of identification.
• Ensure every interaction receive exceptional customer service through warm greetings, suitable recommendations, and improvised solutions, if needed.
• Provide appropriate assistance as needed to residents, guests, and visitors in expedient and professional manner while adhering to company and building policies.
• Proactively seeks opportunities to meet or exceed the expectations of the resident, guest, or visitor.
• Assure prompt and positive action on all complaints, questions, and concerns.
• Maintain visual contact with the entry points at all times when you are not interacting with residents, guests, or visitors.
• Monitor activity on each residential floor on an hourly basis through foot patrols on the entire building.
• Ensure visitors, messengers, and vendors follow access control procedures, according to building policy.
• Control after hour access to the lobby through the admittance process.
• Screen guests and visitors in an efficient manner to expedite their admittance to the building.
• Monitor the cameras; address any suspicious activities appropriately.
• Maintain constant surveillance of all access areas proving maximum visibility.
• Prevents losses and damage by reporting irregularities or incidents immediately to management.
• Immediately responds to emergencies to provide necessary assistance to residents, guests, and visitors.
• Respond to incidents of fire, medical emergency, activated alarms, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, suspicious activity, and other incidents or conditions.
• Maintain logs, prepare incident reports, activity reports and communicate accordingly to management, life and safety personnel and/or public safety authorities, as required.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or equivalent.
• One to two years related experience or equivalent preferred.
• General knowledge of security procedures/methods and fire safety.
• CPR and First Aid Training preferred.
• Report writing experience preferred.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

Grooming & Uniform

• Must maintain a neat, clean, and well-groomed appearance. A distinctive uniform must be worn at all times while on duty.

Physical Demands

• N (Not Applicable) Activity is not applicable to this position.
• O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
• F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
• C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

To accomplish this job, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Work Environment

Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is considered solely on the basis of job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Your resume and application information, including employment history, educational history, and credentials/certifications, are subject to verification.