Concierge, The Westin Monache, Winter 26-27

Mammoth Mountain
  • Mammoth Lakes, California
    30+ days ago

    Job Description

    Seasonal

    LIVE THE DREAM. Work here. Play here.


    The mountains are calling.


    NOTE: This position is located in Mammoth Lakes, California.


    Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it? 


    More about the benefits and perks of your adventure here:

    • Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts

    • Discounts on ski/snowboarding lessons

    • Friends and Family vouchers

    • Retail & Food discount

    • Equipment Rental discount

    • 401k with company match

    • Healthcare

    • Dental

    • Vision

    • PTO for benefit eligible employees

    • Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide


    *Offers of employment may be contingent upon successful completion of a background investigation.

    Hourly pay rate: $21.00-$25.00

    About this position:

    • Create emotional connections with guests by adhering to Westin and Marriott Brand Standards.
    • Assist hotel guests in planning their vacation.
    • Help guests with reservations and special needs.
    • Assist service express with phone calls, amenities, and guest requests.
    • Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance.
    • Manage all aspects of guests’ stay to Westin Brand Standards, solving problems and communicating feedback to the Manager on Duty.
    • Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone.

    Requirements:

    • High school graduate or equivalent.
    • Knowledge of Mammoth and surrounding area strongly preferred.
    • Minimum of two years' experience in hospitality, public relations, or sales and marketing.
    • Hotel or Resort experience preferred.
    • Computer skills.
    • Professional demeanor, attitude, and appearance.
    • Strong work ethic.
    • Effective communication with guests, employees, and management.
    • Ability to perform under pressure.

    Numbers & Facts

    LocationMammoth Lakes, California

    Skills

    • Background Investigationunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Employee Benefitsunmatched
    • Healthcareunmatched
    • High School Diplomaunmatched
    • Housekeeping/Cleaningunmatched
    • Marketingunmatched
    • People Managementunmatched
    • Problem Solving Skillsunmatched
    • Public/Media/Press/Analyst Relationsunmatched
    • Salesunmatched
    • Special Needsunmatched

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