Job Description
- Location: Boston, MA
- Duration: 6 months
- GBaMS ReqID: 10908120
- Job Title: Concur Travel & Expense Specialist
- Experience Required: 8–10 years
- Key Responsibilities:
- Administer and support the Concur Expense system, including configurations, workflows, and user access management.
- Provide oversight and operational support for Concur Travel and Corporate PCARD programs.
- Troubleshoot Concur system issues and coordinate with Concur support to identify and resolve problems.
- Provide timely resolution to production issues and end-user support requests.
- Process and review expense reports for accuracy, completeness, and compliance with company policies and defined service-level timelines.
- Respond to employee inquiries related to:
- Expense submissions
- Reimbursements
- System access
- Travel and expense policies
- Apply established travel and expense policies during expense review and approval workflows.
- Support Travel & Expense (T&E) operations and corporate card administration.
- Coordinate with Finance, Accounting, and IT teams to resolve operational and system-related issues.
- Serve as a liaison with other teams and coordinate with offshore teams for custom Concur development.
- Support corporate card program operations, including:
- Cardholder setup
- Transaction research
- Exception resolution
- Serve as a day-to-day coordination point for T&E processing teams.
- Provide guidance on queue prioritization, issue resolution, and operational activities.
- Maintain accurate documentation supporting internal controls, SOX compliance, and audit readiness.
- Participate in process improvement initiatives, including:
- System enhancements
- Workflow redesign
- Process optimization
- Documentation updates
- Document recurring tasks and develop a knowledge base of common Concur issues and resolutions.
- Maintain strong attention to detail while managing high-volume transaction processing with accuracy and consistency.
- Required Skills & Qualifications:
- 8–10 years of hands-on experience with Concur.
- Strong experience processing expense reports and supporting T&E operations.
- Experience with Concur Expense System Administration.
- Experience managing Concur configurations, workflows, and user access.
- Corporate card / PCARD administration experience.
- Strong troubleshooting and problem-solving skills.
- Experience working directly with Concur to resolve system issues.
- Strong understanding of travel and expense policies and compliance requirements.
- Excellent communication and end-user support skills.
- Ability to coordinate effectively with Finance, Accounting, IT, and offshore teams.
- Strong attention to detail and ability to manage high-volume transactions accurately.
- Experience with SOX compliance, internal controls, and audit readiness.
- Knowledge of process improvement, workflow redesign, and system enhancement initiatives.
Numbers & Facts
| Location | Boston, MA (Remote) |
| Salary | $53–$56.81 Per Hour |
Skills
Accountingunmatched
Administrative Skillsunmatched
Communication Skillsunmatched
Configuration Managementunmatched
Corporate Complianceunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Expense Reportsunmatched
Financeunmatched
Help Deskunmatched
Identify Issuesunmatched
Internal Auditunmatched
Knowledge Baseunmatched
Offshoringunmatched
Operational Supportunmatched
Organizational Skillsunmatched
People Managementunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Regulatory Complianceunmatched
Sarbanes-Oxley Act (SOX)unmatched
Support Documentationunmatched
Systems Administration/Managementunmatched
Time Managementunmatched
Transaction Processing/Managementunmatched
Travel Policyunmatched
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