| Job Description: | Event Reservations and Scheduling - Determine space availability, process event reservations, reserve equipment, and create room diagrams based on customer needs using the event management system
- Review, interpret, enter, and update online reservation requests and event details, including event diagrams, within the reservation system
- Process reservation cancellations and no shows and complete required follow-up procedures.
- Provide a high level of customer service in all interactions
- Respond to customer inquiries by telephone, email, and in person
- Conduct facility tours for prospective clients
- Prepare and distribute event reservation confirmations
- Review reservation requests and event permits for accuracy and policy compliance
- Compile, review, and process billing for event reservations, ensuring accuracy in rate plans and applicable fees
Supervision and Training - Recruit, train, supervise, and evaluate student staff
- Complete student employee timekeeping and approval processes
- Provide oversight and direction to student staff processing reservation requests, updating reservation details, and providing customer support
- Assist with the development and maintenance of student staff training materials and training programs
- Evaluate the effectiveness of training programs and recommend improvements
- Provide coaching, redirection, and retraining to student staff as needed
Administrative Operations - Distribute event diagrams and room setup information to support service partners, including Productions, Catering, and Building Management
- Review Building Reports and follow up with clients and campus partners as needed
- Maintain organization contact information within the reservation system
- Purchase office supplies and equipment for Event Services and Event Operations, including preparing shopping carts, submitting purchase orders, and ensuring proper account coding
- Attend meetings to communicate and receive information relevant to the Office of Event Services
Develop reports, handle special projects, and other duties as assigned |
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| Preferred: | - Experience with event planning, scheduling, and on-site event management
- Proficiency with computers and basic software applications
- Planning and organizational skills
- Strong interpersonal skills (communication, oral and written)
- Customer service skills
- Ability to handle high volume of detail work with accuracy
- Handle multiple projects or tasks simultaneously
- Function effectively in a fast-paced environment with frequent interruptions
- Understand, interpret, and apply rules, regulations, policies, and procedures
- Work collaboratively with team, clients, and vendors
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| Special Instructions to Applicants: | In order to be considered, you must upload your cover letter, resume, and list of professional references. Criminal background check requried. Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information. |
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