Conference Service Manager - Franchise

Job Requirements Reporting to the Director of Sales & Marketing this position is responsible formanaging conferences and group events contracted through the sales department. The Conference Services Manager details and managesthe overall conferencefunctions ensuring client satisfaction by successfully meeting conference goals.RESPONSIBILITIESCompletes BEOs for all group banquet functions & meeting rooms.Up-sells whenever possible through suggestive selling to the group leader.Provides banquet menu information and package information to the guest.Assist the banquet staff as required to meet our guests needs.Attends all special familiarization tours and special outings as requested by the Director of Sales.Responsible for Food and Beverage forecast of events booked. Maintaining forecast accuracy as the event materializesProactively identifies operational challenges with the group and works with the hotel staff and customers to solve these challenges andor develop alternative solutions.Required to participate in the Sales office coverage as assigned.Performs all other assigned duties to assist in efficient departmental operation.Work Experience EDUCATION AND EXPERIENCE3-4 years previous experience in hotelconferencehospitality industryPrevious experience in conferences and events is requiredKnowledge of Windows WordExcelExperience with OnQand Delphi preferredAssociates degree preferredExcellent communication presentation and listening skillsComputer skills including Microsoft Office anddatabase applications requiredAbility to clearly communicate with proper grammar in English with guestsvisitors and hotelAbility to compute basic mathematical calculationsPrevious training in guest relations preferredPHYSICAL JOB REQUIREMENTSCarrying lifting pushing andor pulling itemsFrequently standing up and moving around the facilityBenefits Hilton Albany is an equal opportunity employer and prohibits discriminationharassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.In accordance with New York States Pay Transparency Law New York State Labor Law Section 194-b which requires private employers with four 4 or more employees to include a range of pay for all advertised jobs promotion or transfer opportunities.This position pays70000 to 72000annually based on experience.Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotels employment practices including recruiting hiring salary benefits and compensation decisions and the collection and processing of the personal data that you provide on this website. If you accept this position you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.