Conference Services Director

Aramark

Beaverton, OR

JOB DETAILS
SKILLS
Audiovisual, Catering Services, Communication Skills, Computer Skills, Conference Management, Corrective Action, Customer Relations, Customer Support/Service, Delphi, Detail Oriented, Equal Employment Opportunity (EEO), Event Management, Interpersonal Skills, Microsoft Office, Multitasking, Operations Management, Order Management, Order Processing, Safety Process, Safety/Work Safety, Team Player, Time Management, Twitter, WebEx
LOCATION
Beaverton, OR
POSTED
30+ days ago

Job Description

The Director of Conference Services will lead and manage the conference services team at the account and will be responsible for the operations management of conference needs.

Job Responsibilities

  • Receives upcoming meetings from event management system and collaborates with event teams to ensure event is executed flawlessly.
  • Assists with any special need/requests for events.
  • Responsible for management of Event Order for the conference including all necessary information.
  • Attends weekly delivery meeting to review any changes in upcoming programs or special events.  Relays all conference details to necessary departments: AV, Facilities, Catering.
  • Distributes and discusses group Event Order in weekly information meeting.
  • Remains available and approachable throughout all planning phases to handle all questions and/or changes for the event.
  • Inspect status of meeting or classroom set-ups.  Make a note of any changes that are inconsistent with Event Orders and take immediate corrective action.
  • During room inspection, notify the appropriate departments for items, which may be missing from set-up instructions. Example: tables, skirting, water, A/V etc. Ensure that all items are followed up on.
  • Monitor Event Orders on a daily basis to ensure information is up to date and accurate.
  • Ensures that all safety procedures are understood and followed to maintain a safe working environment.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned

Qualifications

  • Bachelor's Degree in Hospitality or related field preferred.
  • The ideal Candidate will have 3-5 years conference planning or related experience.
  • Must have strong time management skills, customer service, and attention to detail and be able to perform various tasks simultaneously.
  • Must possess strong communication and interpersonal skills.
  • Must work well independently and as a team member.
  • Experience with computer applications including but not limited to: Microsoft Office, Momentous, Delphi, Opera or other event management systems.
  • Knowledge of CVENT, WebEx, MS Teams, and various virtual meetings is strongly preferred.
  • The ability to manage in a diverse environment with focus on client and customer services is essential.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/