Configuration Analyst II (Service Transition) - Service Transition Coordinator

Configuration Analyst II (Service Transition) - Service Transition Coordinator

Lackland AFB, TX

Computer World Services - Information Technology /

Full-time /

On-site

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In support of Network/Cyberspace Operations mission, perform Service Transition Coordination.

• Analyzes changes of product design to determine the effect on the product design and function and determines and prepares documentation necessary for change
• Coordinates with customers and manufacturers to determine a process for change reporting
• Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies

Key Tasks & Responsibilities

• Coordinate and facilitate effective accomplishment of change and incident management among AFIN operators. This task includes:
• Receiving calls from AFIN operators to coordinate change process and incident resolution
• Processing, reviewing, categorizing, documenting and working with stakeholders to ensure high visibility Change Requests and Incidents are approved/routed through the system in a timely manner

Education & Experience

• Requires a bachelor''s degree or equivalent experience
• Experience: 0 - 2 years

Certifications

• Required

• IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher.

• ITIL v4 Foundation

• Desired

• ITIL v4 Specialist - Create, Deliver, Support and/or ITIL v4 Strategist - Direct, Plan, and Improve

Security Clearance

• Top Secret with SCI eligibility

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher
• Day Shift. This is a 24/7/365 mission and extended hours/days may be required

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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