Configuration Management Specialist

Configuration Management Specialist

Responsibilities and Duties

• Support configuration management activities for enterprise systems, applications, infrastructure, and operational environments.
• Establish, maintain, and monitor configuration baselines to ensure consistency, integrity, and traceability across supported systems.
• Manage configuration items (CIs) and maintain accurate records within configuration management databases (CMDBs) and repositories.
• Support change management processes by reviewing, documenting, tracking, and coordinating changes to hardware, software, documentation, and system configurations.
• Assist in the development and maintenance of Configuration Management Plans (CMPs), policies, procedures, and standards.
• Track software releases, patches, upgrades, and deployments to ensure proper version control and configuration compliance.
• Maintain inventories of hardware, software, licenses, and technology assets supporting operational environments.
• Support operational sustainment activities by ensuring configuration information remains accurate and current throughout the system lifecycle.
• Collaborate with system administrators, developers, engineers, cybersecurity personnel, and project teams to maintain configuration control.
• Perform configuration audits to verify compliance with approved baselines, organizational standards, and operational requirements.
• Support incident, problem, and change management processes by providing configuration-related analysis and documentation.
• Develop and maintain configuration status accounting reports and metrics for program leadership and stakeholders.
• Assist with release management and deployment activities to ensure successful implementation of system updates and enhancements.
• Support vulnerability remediation efforts by tracking configuration changes associated with security findings and corrective actions.
• Maintain documentation repositories, version control systems, and configuration records.
• Identify configuration management risks and recommend corrective actions to improve operational effectiveness.
• Support software and infrastructure modernization initiatives while maintaining configuration integrity.
• Participate in system testing, validation, and operational readiness activities to ensure deployed solutions meet configuration requirements.
• Support audits, assessments, and compliance reviews by providing configuration management artifacts and documentation.
• Contribute to continuous improvement initiatives that enhance operational efficiency, service delivery, and configuration management processes.

Basic Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Engineering, or a related discipline.
• Minimum of two (2) years of experience supporting IT programs, systems, or technology operations.
• Experience supporting configuration management, asset management, change management, or related IT operational activities.
• Familiarity with configuration management principles, processes, and best practices.
• Experience maintaining technical documentation, inventories, system records, and configuration baselines.
• Familiarity with configuration management and service management tools such as ServiceNow, Jira, Confluence, Azure DevOps, Git, or similar platforms.
• Understanding of software version control, release management, and deployment processes.
• Experience supporting operational and sustainment activities in enterprise IT environments.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and maintain attention to detail in fast-paced operational environments.
• Ability to work effectively with technical teams, business stakeholders, and management personnel.
• U.S. Citizen.
• Ability to obtain and maintain a DHS Suitability determination, Public Trust, Secret, or higher security clearance as required by the contract.

 Preferred Qualifications

• Experience supporting Department of Homeland Security (DHS) and/or Cybersecurity and Infrastructure Security Agency (CISA) environments.
• Experience supporting operations and sustainment programs for federal information systems.
• Familiarity with ITIL-based configuration, asset, change, release, and service management practices.
• Experience administering or supporting CMDB platforms and configuration management repositories.
• Knowledge of Federal cybersecurity requirements, including FISMA, NIST RMF, and configuration management controls outlined in NIST SP 800-53.
• Experience supporting software development, application sustainment, or infrastructure operations programs.
• Familiarity with automated configuration management and deployment tools.
• Experience supporting audits, compliance reviews, and operational readiness assessments.
• Relevant certifications such as ITIL Foundation, CompTIA Security+, CompTIA Network+, Certified Configuration Management Professional (CCMP), ServiceNow Certified System Administrator, or equivalent certifications.