Configuration Support Analyst - Support Services

Oracle

Olympia, WA

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JOB DETAILS

SALARY

$19.62–$38.32 Per Hour

SKILLS

Analysis Skills, Artificial Intelligence (AI), Best Practices, Bug Tracking Software, Cerner, Change Management, Clinical Information, Cloud Computing, Customer Support/Service, Database Programming Languages, Embedded Systems, Establish Priorities, Financial Planning, Health Information Technology, Legal, MSSO (Maintenance and Support Services Organization), Maintenance Services, Management Consulting, Occupational Health, Oracle, Precision Testing, Problem Solving Skills, Property Insurance, Requirements Management, SQL (Structured Query Language), Security Clearance, Service Delivery, Software Administration, Stock Purchase Plans, Systems Administration/Management, Technical Support, Technical Training, United States Citizen

LOCATION

Olympia, WA

POSTED

29 days ago

**Job Description** **_U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required._** **Must be based in one of the following locations:** + Orlando, FL + Kansas City, MO + Nashville, TN **Position Summary** The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications. **Duties and Responsibilities** + Provide Level 2 customer support for technical and functional issues via phone and electronic channels + Conduct scope assessment, gather requirements, and configure application solutions + Execute change management procedures and validate configuration accuracy through workflow testing + Troubleshoot software defects, for ongoing support activities post-implementation + Deliver consultation on best practices and configuration standards across solutions + Collaborate with internal stakeholders and participate in structured service delivery processes **Minimum Qualifications** + Two to four (2-4) years of client-facing or customer support experience + Two (2) years supporting software applications + Associate's degree, bachelor's degree, or relevant technical training preferred + Demonstrated prioritization, analytical thinking, and complex problem-solving ability **Preferred Qualifications** + Clinical or healthcare information technology experience, including Cerner or Oracle Health + Experience with CCL, SQL, or related query languages Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $19.62 to $38.32 per hour; from: $40,800 to $79,700 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC1 **About Us** Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About the Company

Oracle

For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success. Oracle Supports Workforce Diversity

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1977

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