Connect Ambassador

Object Technology Solutions, Inc(OTSI) has an immediate opening for a Connect Ambassador

Connect Ambassador (Kansas City, MO - Onsite)

MAJOR RESPONSIBILITES:

Responsibility 1

oHelp create a positive customer experiencethrough customer engagement and providing support to Client Connect staff

oApproximately 65% of time spent on average overa one-year period

oGreet customers and assess needs (20%)

oEffectively answer basic questions (20%)

oManage human traffic flow within the space(15%)

oAssist customers with payments.

oCollaborate with the facility team onescalation-types and resolutions (15%)

oOther duties as assigned to support customerservice needs (15%)

Responsibility 2

oHelp enhance effectiveness of communityengagement by supporting the team in community outreach endeavours

oApproximately 35% of time spent on average overa one-year period

oProvide assistance in event preparation andtear-down, with both internal and external stakeholders (20%)

oAssist the team as required during extendedoutage situations (10%)

oHelp with the development of workshops/seminarsfor community and customer groups (25%)

oAssist with opening/closing of the facility ondaily basis, ensuring systems shutdown and facility is secured (20%)

oAssist with gathering data on effectiveness ofcommunity events as it relates to growing community partnerships and/orcustomer feedback (25%)

oProvide customer education around Client’sportfolio of Energy Efficiency products and services in addition to processingenrollments for these programs when applicable.

SKILLS AND ABILITIES REQUIRED:

Solid communication and customer service skills

Self-starter

Outgoing and personable

Organized with attention to detail

Able to work well in a fast-paced environment

Good judgment

Knowledge of MS Office Suite

Works well in team environment

Professional demeanour

Flexible and adaptable – assignments,priorities, work hours/shift and obligations

Spanish bilingual skills are an added advantage

QUALIFICATIONS AND EXPERIENCE

Position requires no less than high schooldiploma + Minimum 1-year experience working in customer services field;preferably in face-to-face service capacity.

Demonstrated experience in working infast-paced environment.

Proficiency in working with Microsoft OfficeSuite

About us:

OTSI is a global technologypartner providing enterprise IT consulting, digital solutions, and managedservices. We help organizations modernize complex technology landscapes,harness the power of data, and build scalable AI-led ecosystems to accelerate innovationand business growth. With over 26 years of experience, we consistently turncomplex challenges into success stories through our strong technicalcapabilities and deep industry knowledge. Our global team of 1,800+professionals, spread across 6 countries, delivers cutting-edge solutions forcustomers across Banking, Financial Services, Insurance, Transportation &Logistics, Energy & Utilities, Healthcare & Life Sciences, Government,Hi-Tech, Telecom & Media, Manufacturing, and more.

Our focused technologyareas:

·        AI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing,Intelligent Processing, Physical Intelligence)

·        Data & Analytics (Data Architecture, Data Engineering, DataMigration, Data Modernization, Big Data, Analytics and BI)

·        Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture,Hybrid and Multi-Cloud)

·        Digital Engineering (Application Modernization, Product Engineering,Platform Engineering, DevSecOps)

·        Quality Engineering (Manual Testing, Nonfunctional testing, TestAutomation, Digital Testing)

·        Enterprise Platforms (SAP, Microsoft, Oracle, etc.)

Our focused industries andtarget segments:

·      Banking, Financial Services, & Insurance

·      Manufacturing, Transportation, & Logistics

·      Energy & Utilities

·      Telecom & Media

·      Healthcare & Lifesciences

·      Government & Public Sector (FED, SLED, & Partners)

·      Hi-Tech