Connected Customer Supervisor

Floor & Decor Holdings

Hyannis, MA

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JOB DETAILS

SALARY

$18.49–$27.31 Per Hour

SKILLS

Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Equal Employment Opportunity (EEO), Genetics, High School Diploma, Inventory Management, Inventory Reports, Life Insurance, Lift/Move 25 Pounds, Operations Management, Operations Processes, Organizational Skills, People Management, Pricing, Printing, Problem Solving Skills, Retail Management, Revenue/Sales Reporting, Shipping Documents, Shipping/Receiving, Standard Operating Procedures (SOP), Stock Keeping Unit (SKU), Stock Purchase Plans, Store Closing, Store Opening, Team Lead/Manager, Team Player, Time Management, Warehousing, Willing to Travel, eCommerce

LOCATION

Hyannis, MA

POSTED

2 days ago

Pay Range
$18.49 - $27.31

Purpose:

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Successful connected customer supervisors are:

Team builders
Customer service champions
Detail oriented and highly organized
Excellent communication and listening skills

Minimum Eligibility Requirements:

Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
High school diploma and/or GED

Minimum of (2) years of computer experience in a work environment

Essential Job Functions:

Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
Lead inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKU's
Assist customers with product selection and answer product related questions
Partner with management to determine which products need SKUs, price changes and need to be returned
Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing trucks logs
Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
Return products to the correct in store location after customer merchandise returns
Clean and stock products according to Floor & Decor's standards
Point of contact for e-commerce team members to contact regarding inventory availability in the store
Responsible for supervising inventory movement within the store
Available to open and/or close store in an effective manner

This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.

Benefits offered

Based on eligibility our associates may opt into benefits coverage.
401k
Bonus opportunities at every level

Working Conditions (travel & environment)

While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Potential car travel to other stores for support
Flexible hours to fit around your schedule
On the job training
Opportunity for advancement
Our people are our most important asset and we pride ourselves in teamwork
Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.

Physical/Sensory Requirements

Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Floor and Decor does not require or administer lie detector tests at any time or for any purpose. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the Company

Floor & Decor Holdings

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