Pay Range 18.25 - 27.15
Purpose The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.
Successful Connected Customer Supervisors are:
• Team builders • Customer service champions • Detail-oriented and highly organized • Excellent communication and listening skills
Minimum Eligibility Requirements Minimum of 1 year of customer service and cashier supervisory experience or 4 years of customer service experience High school diploma and/or GED Minimum of 2 years of computer experience in a work environment
Essential Job Functions Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures, cashiering, credit, and close-out Lead inventory management and accuracy throughout the store Process customer refunds and exchanges according to established guidelines Oversee signage updates and price changes for store SKUs Assist customers with product selection and answer product-related questions Partner with management to determine which products need SKUs, price changes, and need to be returned Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system Review shipping and receiving documents for accuracy Audit reports, including inventory control, return of sale, and void reports Monitor incoming and outgoing trucks logs Audit the customer merchandise storage area weekly, in accordance with the Customer Storage standard operational procedures, and timely resolve any issues with the CEM Store Manager and Operations Manager Create and maintain store signage and pricing using Tags-On-Demand TOD mobile printing station Return products to the correct in-store location after customer merchandise returns Clean and stock products according to Floor & Decors standards Point of contact for e-commerce team members to contact regarding inventory availability in the store Responsible for supervising inventory movement within the store Available to open and/or close store in an effective manner
This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.
Benefits Offered Based on eligibility, our associates may opt into benefits coverage. 401k Bonus opportunities at every level Working Conditions Travel & environment While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Potential car travel to other stores for support Flexible hours to fit around your schedule On-the-job training Opportunity for advancement
Our people are our most important asset, and we pride ourselves in teamwork. Diverse perspectives and experiences are vital to our success, and Floor & Decor is committed to creating an inclusive culture.
Physical Sensory Requirements Ability to lift 25 pounds or more on a consistent basis. Ability to sit, squat, or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb, or balance, and to stoop, kneel, crouch, or crawl.
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Additional Essential Job Functions Maintain the integrity of the Companys business operations and reputation, as well as compliance with its policies and procedures, including the handling of confidential information, currency, and other forms of payment. Contribute to a safe and secure work environment for our associates, customers, other third-parties with which we do business, and Company property.
Store Hours Monday - Friday: 7:00 AM - 8:00 PM Saturday: 8:00 AM - 7:00 PM Sunday: 10:00 AM - 6:00 PM Pickup Hours Monday - Friday: 7:00 AM - 7:00 PM Saturday: 8:00 AM - 7:00 PM Sunday: 10:00 AM - 6:00 PM
Benefits & Rewards Bonus opportunities and career advancement opportunities at every level Programs that help you reach your financial goals 401k with company match Employee Stock Purchase Plan and Referral Bonus Program Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria Work-life balance, including:
Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, or creed, national origin, or ancestry, sex, including pregnancy, sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges and terms of employment. For information regarding the Los Angeles County Fair Chance Ordinance, click here.