CONSOLE OPERATOR

Overview JOB SUMMARY: The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems.

Responsibilities POSITION SPECIFIC DUTIES (other duties may be assigned)

• Answers incoming calls, screens and forwards as appropriate.
• Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customers.
• Answer and process all incoming calls from X-tend Phone System in a timely manner.
• Maintain accurate directory information.
• Shares information changes or messages concerning On-Call schedule with fellow operators.
• Maintain department equipment, which includes: Consoles, PC, handsets, headsets; maintains and clean workstation at the end of each shift, logging off any console not in use.
• Follow hospital and department policies & procedures/ safety policies & procedures.
• Maintain professional attitude and appearance; wears nametag.
• Attends assigned classes and meetings; reads assigned material.
• Announce all codes/ Monitor all alarms: code blue, code red, triage.
• Maintain list of house staff and location, maintain patient name and location, list on-call staff for evening, night and weekend duty.
• Operate overhead paging system, use personal pager when available.
• Answer all incoming calls from X-tend Phone System, and route to various Departments.
• Transfer interoffice telephone calls, set up conference calls.
• Provide service for the deaf by using TDD phone.

Qualifications QUALIFICATIONS/JOB REQUIREMENTS:

• EDUCATION: High school diploma or equivalent.
• EXPERIENCE: One year experience as a console/switchboard operator with 10 or more incoming lines preferred.
• Experience in a Hospital setting preferred.
• Experience in a Corporate setting may be considered.
• OTHER SKILLS, ABILITIES & KNOWLEDGE: Professional and effective communication to include good written and verbal English.

Hospital Description AHMC Seton Medical Center is a 377-bed acute and post acute facility encompassing two locations in the northern San Mateo County area.