CONSOLE OPERATOR
AHMC Healthcare
Daly City, CA
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JOB DETAILS
SKILLS
Acute Care, Communication Skills, Customer Support/Service, Data Quality, English Language, Equipment Maintenance/Repair, Handsets, Hospital, Pager, Presentation/Verbal Skills, Safety Process, System Operations, Time Management, Writing Skills
LOCATION
Daly City, CA
POSTED
Today
JOB SUMMARY:
The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems.
Responsibilities
POSITION SPECIFIC DUTIES (other duties may be assigned)
Answers incoming calls, screens and forwards as appropriate. Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customers.
Answer and process all incoming calls from X-tend Phone System in a timely manner
Maintain accurate directory information.
Shares information changes or messages concerning On-Call schedule with fellow operators.
Maintain department equipment, which includes: Consoles, PC, handsets, headsets, maintains and clean workstation at the end of each shift, logging off any console not in use.
Follow hospital and department policies & procedures/ safety policies & procedures. Maintains professional attitude and appearance; wears nametag.
Attends assigned classes and meetings reads assigned material.
Announce all codes/ Monitor all alarms: code blue, code red, triage.
Maintain list of house staff and location, maintain patient name and location, list on-call staff for evening, night and weekend duty. Operate overhead paging system, use personal pager when available.
Answer all incoming calls from X-tend Phone System, and route to various Departments. Transfer interoffice telephone calls, set up conference calls. Provide service for the deaf by using TDD phone.
Qualifications
QUALIFICATIONS/JOB REQUIREMENTS:
EDUCATION:
- High school diploma or equivalent
- One year experience as a console/switchboard operator with 10 or more incoming lines preferred
- Experience in a Hospital setting preferred
- Experience in a Corporate setting may be considered
- Professional and effective communication to include good written and verbal English
Hospital Description
AHMC Seton Medical Center is a 377-bed acute and post acute facility encompassing two locations in the northern San Mateo County area.
About the Company
A
AHMC Healthcare
Health Source MSO, Inc is an organization that provides management and administrative support. Located in the heart of Alhambra, HSMSO started in 2005 with less than 10 employees. Over the past 11 years, we have prospered and now have grown to over 60 employees. We manage over 250,000 members, 7 hospitals, 18 IPAs, and 9 Health Plans. We strive to be the best and our goal is to pay claims accurately and quickly.
Challenging but rewarding jobs await you. We are an equal employment opportunity employer. Join our team today!
COMPANY SIZE
20 to 49 employeesINDUSTRY
Business Services - Other
FOUNDED
2005
WEBSITE
https://www.healthsourcemso.com/