Performs diversified and complex duties to include assisting construction lenders with the loan process, ensuring proper completion of paperwork, and assisting customers as needed.
Essential Functions
Interact with customers to demonstrate care and build relationships with clients through proactive outreach and follow up
Assist construction bankers in receiving, compiling, and requesting additional information from builders to efficiently process construction, lot, and development loan requests. This will include but is not limited to ordering title commitments, appraisals, and other pertinent related documentation as required.
Manage the processing of multiple loan files in a fast-paced customer service-focused environment
Manage the construction, lot, and development loan process through accurate calculations that adhere to approved standards applicable to each specific credit facility.
Support the ongoing maintenance of existing construction and lot loans through daily activities which include but are not limited to customer contact, calculations, documentation, and usage of the construction management platform Construct.
Process Letters of Credit for subdivision developments, along with subsequent renewals.
Process existing construction advances in the absence of the Construction Systems Administrator.
Answer customer inquiries relating to invoices, draws, and other servicing items
Assist construction bankers in the loan renewal process for credit facilities including but not limited to ordering loan documentation from attorneys and coordinating signatures with the customer.
Balance credit facilities on Construct platform against the balance reported on the bank core system for assigned builders.
Assist construction bankers with wire transfers, payments, and advances.
Notarize documents when necessary
Review Attorney prepared documents
Prepare loan documents in Laser Pro
Carries out responsibilities with professionalism and respect for others in accordance with the Bank's policy as well as to ensure compliance with Federal, State and Banking Regulations
Provide technical support to Junior Lenders
Participating in training as requested
Other duties and special projects as assigned
Required Education, Experience, Skills
Minimum ten years banking experience, to include experience in construction lending, lending or credit operations
Proven ability to communicate effectively with all levels of bank personnel, customers, attorneys, & title companies; ability to provide excellent customer service
Strong knowledge of construction and commercial loan documentation to include handling complex transactions and real estate transactions
State and Federal banking regulatory knowledge should include current understanding of Regulation B, HMDA, OFAC, CIP, Beneficial Ownership, Flood Regulation
Highly proficient computer skills to include Microsoft Office, Word, Excel, and Adobe
Ability to work in team environment
Ability to multi-task and handle fast-paced work environment
Excellent organization skills and attention to detail
Work with minimal supervision while performing duties
Strong knowledge of nCino and LaserPro
Ability to obtain Notary Public license for the state of Texas or New Mexico
Equipment Used
Standard office equipment such as computers, phones and photocopiers.
Supervisory Responsibility
N/A
Working Conditions/Physical Requirements
Office setting
WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.
Numbers & Facts
Location
El Paso, TX
Skills
Adobe Product Familyunmatched
Banking Regulationsunmatched
Banking Servicesunmatched
Billingunmatched
Commercial Loansunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Constructionunmatched
Construction Managementunmatched
Copying Machinesunmatched
Credit Processingunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Federal Laws and Regulationsunmatched
Loan Documentsunmatched
Loan Operationsunmatched
Loan Processingunmatched
Loansunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Office Equipmentunmatched
Organizational Skillsunmatched
Photocopyunmatched
Physical Demandsunmatched
Real Estateunmatched
Real Estate Appraisalsunmatched
Regulationsunmatched
Resolve Customer Issuesunmatched
State Laws and Regulationsunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
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