Construction Customer Operations Manager

Drive innovation, build relationships, and make a real impact every day.

The CET Customer Operations Manager is embedded in the Large/Complex Customer in collaboration with customer service, logistics, PMO and finance to enable the transactional business of the L/C customers. They are a dedicated resource in the Customer Experience Team and responsible for uncovering and executing on the customers critical levers to not only grow share of wallet but remove obstacles allowing the customer to fully align with Hilti as a value-added partner. The COM is a critical role in the CET and responsible for uncovering and executing on the customer operational level relationship with Hilti.

What You'll Bring

• Bachelor's Degree or equivalent Hilti experience, required
• Minimum five years of Hilti relevant experience, required
• Ability to engage and influence multiple stakeholders (e.g. HUB, Mos, customers), required
• Project Management Experience, preferred
• Experience in customer facing role, strongly preferred
• Capacity to conceptualize an idea and take it through to a tangible solution, required
• Good communication as well as project management skills, required

Legal Notice

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.